Aldridge Pite, LLP ยท 5 days ago
Operations Specialist
United States
Full-time
Remote
New Grad, Entry LevelAldridge Pite, LLP is a multi-state law firm that focuses on utilizing technology to enhance workflow synergies with clients and business partners. The Operations Specialist is responsible for answering inquiries, providing information to clients, and assisting with client system administrative activities.
Law Enforcement
Responsibilities
Answer telephone, screen and direct calls
Provide foreclosure related information to callers
Review and respond to client requests in a professional and timely manner
Reply or forward general customer service emails
Communicate with team members and clients regarding inquiries within the client systems
Create/Delete/Reset Client system logins
Extensive communication with clients and borrowers via phone
Qualification
Required
Associated Degree Required
Must possess excellent ability to communicate with all clients
Knowledge of computers and relevant software applications
Knowledge of customer service principles and practices
Professional Personal Presentation
Overall positive attitude and willingness to adapt to change
Must possess the ability to demonstrate a sense of urgency in appropriate situations
Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet
Must possess strong written and verbal communications skills
Must provide excellent customer service to internal and external customers
Identifies and solves issues in a timely manner
Must be a team player and willing to help others in their department whenever necessary
Must be extremely organized and be able to multi-task
Conscientious with respect to work completion, deadlines, time management and attendance
Takes initiative in face of obstacles and identifies what needs to be done and takes action
Demonstrates commitment to Firm's vision, mission, and core values
Analytical and detail oriented, while working at a fast pace and capable of multi-tasking
Develops professional relationships and builds rapport with others
Overall good work ethic and willingness to adapt to change
Preferred
Bachelor's Degree Preferred
Law firm or call center experience preferred
Benefits
Company Paid Life and Disability Insurance plans
Medical, Dental and Vision Plans with Prescription coverage
401K Retirement Savings Plan
Flexible scheduling (within reason, depending on position)
Generous PTO plan for all full-time employees
Full equipment station at no cost for remote employees, including dual monitors
Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
Wellness programs and employee discounts
Learning and development training opportunities for both personal and professional growth
And so much more!
Company
Aldridge Pite, LLP
Aldridge Pite Haan, LLP is a multi-state law firm offering consumer and commercial collection services .
Founded in 2010
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Garrity
Chief Financial Officer
Company data provided by crunchbase