UT Federal Credit Union ยท 2 days ago
Universal Teller
Knoxville,TN,US
Full-time
Onsite
New Grad, Entry Level
0+ years expUT Federal Credit Union is seeking a Universal Teller to process members' financial transactions and provide excellent customer service. The role involves resolving member inquiries, cross-selling financial products, and maintaining confidentiality while ensuring accurate processing of transactions.
BankingFinancial Services
Responsibilities
Provides friendly, responsive service to all members; cultivates and maintains appropriate relationships with members and co-workers; abides by UT Federal Credit Union's Global and Departmental Service Standards and encourages teammates to do the same
Cross-sells appropriate products and services to benefit the member and achieves referral and/or sales goals set forth by the credit union
Maintains basic knowledge on all credit union products and services and related policies, procedures, and rules and regulations
Manages complaints, resolves problems, and answers questions regarding UT Federal Credit Union's products and services
Maintains the highest level of confidentiality with all member information
Within established levels of authority, efficiently and accurately processes members' financial transactions, including Receiving, inspecting, and verifying cash and negotiable instruments for deposit, Processing account withdrawals, Accepting loan payments, Processing wire transfer requests, Issuing replacement debit cards, Issuing gift cards and travel cards, Processing credit card cash advances, and Performing a variety of other functions as directed and in accordance with established policies and procedures
Within established levels of authority, performs member account file maintenance, such as address changes, etc
Appropriately mitigates risk through accurately completing member requests for stop payments and member disputes of unauthorized transactions
Efficiently and accurately performs beginning of day and end of day duties including processing night deposits, balancing cash and other daily transactions, and balancing and scanning checks, etc
Conducts basic vault functions, including balancing of the vault, Teller Cash Dispensers (TCDs), Teller Cash Recyclers (TCRs), Cash Drawers, Coin Machines, and Automated Teller machines (ATMs), as applicable
May assist with branch audits, including Vault, TCDs, TCRs, Cash Drawers, Coin Machines, ATMs, Checks, Travel/Gift Cards, and Instant Issue Cards
Assists with branch upkeep, including requesting supplies, preparing courier packages, scanning documents, properly preparing daily work for offsite storage, and shredding of appropriate documents
Actively participates in branch and all-staff meetings in order to maintain awareness of organizational issues and promotional campaigns; stays current on policies, procedures, and applicable regulations
Attends training classes to continuously increase job knowledge and overall job performance in order to provide exceptional service to our members. Takes initiative for personal career development and seeks opportunities to learn new skills
Qualification
Required
Maintains the highest standards of ethical behavior
Maintains a positive attitude with employees and members, and remains flexible while focused on accepted practices, policy, productivity and effectiveness
Promotes awareness of the credit union mission and brand statement to the credit union membership
Abides by the Service Standards established by the credit union
Knowledge of financial products and services
Demonstrated sales skills and ability to meet sales goals
Has regular, predictable attendance
Excellent verbal and written communication skills to communicate professionally
Maintains a professional appearance in accordance with established dress code
Technological skills and knowledge, including computer literacy
High school diploma (or GED); plus 6 months to two years' related experience in a customer/member service, financial institution, or sales/retail environment; or an equivalent combination of education and experience
Ability to accurately process account entries and transactions, write routine reports and construct basic correspondence to communicate professionally with members
Ability to speak effectively to members and employees of the organization
Ability to read and interpret basic forms, credit union documents, operating and maintenance instructions, and procedure manuals
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percentages
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving variables in situations
Ability to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
Ability to speak and hear distinctly
Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus
Ability to stand, sit and walk; sometimes to climb or balance; stoop, kneel, crouch, or crawl
Ability to occasionally lift and/or move up to 30 lbs
Company
UT Federal Credit Union
UTFCU was founded on the philosophy that a credit union is a financial cooperative owned by members who share a common interest.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Debbie Jones, CPA
President/CEO
Recent News
GlobalFinTechSeries
2022-10-07
Company data provided by crunchbase