Customer Support Specialist-Japanese/Chinese speaking jobs in United States
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Holafly · 2 months ago

Customer Support Specialist-Japanese/Chinese speaking

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

Holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad. They are seeking Customer Support Specialists to join their global team and provide exceptional assistance to travelers mainly through chat and email.

Tourism

Responsibilities

Answering to customer inquiries and solving issues via chat and email in a timely and empathetic manner
Acting as the voice of the customer, bringing feedback and insights to internal teams
Collaborating on cross-functional projects to improve internal processes, tools, and the overall customer journey
Continuously looking for ways to improve our support operation and drive customer satisfaction
Continuously learn about updates and changes in our product to provide accurate, up-to-date information to customers

Qualification

Japanese (JLPT N1 level)Chinese (HSK 6 level)Customer service experienceEmpathyProactive mindsetFluency in EnglishInterpersonal skillsTeam-player attitudeAttention to detail

Required

Previous experience working in BPOs, call centers, or other fast-paced customer service environments
Ability to handle multiple conversations simultaneously with efficiency and attention to detail
A high level of empathy and assertive communication skills
Strong interpersonal skills and a team-player attitude
Fluency in English (spoken and written)
Japanese (JLPT N1 level) or Chinese (HSK 6 level) is required
A proactive mindset: you're curious, adaptable, and eager to learn about our product and internal tools
A customer-first approach, you care about creating great experiences and solving problems quickly

Benefits

20 Paid Time Off
Education bonus
Opportunities for professional growth and development
Working with an international and diverse team

Company

Holafly

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Holafly helps you stay connected on your journey around the world through international SIM and eSIM cards.
dateFounded in 2018
location
Madrid, Madrid, ESP
people-size501-1000 employees
web-link
https://esim.holafly.com/

Funding

Current Stage
Late Stage
Total Funding
$0.2M
2019-07-01Seed· $0.11M
2018-07-13Pre Seed· $0.09M

Leadership Team

Y
Yingyan Hu
Co-founder
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Pedro Maiquez
VP of Growth
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Recent News

Canada NewsWire
creditcardGenius and moneyGenius announce best credit cards and financial products for 2026
2026-01-16
EIN Presswire
Holafly Launches the World’s First Permanent Global eSIM, Redefining International Connectivity
2025-12-25
thefastmode.com
Transpovia Partners with Holafly to Provide eSIM Connectivity for Travelers
2025-12-24
Company data provided by crunchbase