Sports Warehouse, Inc. ยท 1 day ago
Retail Associate - Tennis Warehouse & Running Warehouse - San Luis Obispo, CA
San Luis Obispo,CA,US
Full-time
Onsite
New Grad, Entry Level
$17/hr - $18/hrSports Warehouse, Inc. is an e-commerce company specializing in a diverse range of sports and recreational products. They are seeking a friendly and knowledgeable Retail Associate to provide exceptional customer service, assist with product selection, and maintain an organized store environment.
Internet
Responsibilities
Welcome customers as they enter the store and offer assistance with finding products
Provide thorough assistance to all customers in a friendly, professional, helpful and knowledgeable manner
Display a comprehensive and current understanding of company policies, procedures, products and services
Process customer purchases accurately, using the register or POS system
Maintain store inventory and appearance, engaging in replenishing merchandise, tidying up and cleaning, either proactively or by assignment
Be flexible during busy times by helping fellow team members and multi-tasking
Maintain a safe and clean work/shopping environment
Continuously learn and develop skills, procedures and information relevant to the position
Understand resources available to locate answers to product questions
Address customer complaints or concerns, resolving issues in a professional and timely manner
Communicate with other departments when necessary, regarding any customer matters
Escalate complex issues to higher management when necessary
Additional responsibilities may include participating in training clinics, events and providing product feedback for use on the website
Carefully and efficiently install strings according to racquet specifications
Identify possible damage or defects to racquets and/or strings and assess the necessary corrective actions
Repair and/or replace accessories as needed
Qualification
Required
Ability to understand and calmly address customer needs, concerns, and complaints effectively
Ability to learn and use new technology quickly
In-depth understanding of the products or services the company offers to effectively assist customers
Ability to learn about new products, services, or updates as needed
Proficient in Microsoft Office Suite
Demonstrate ability to learn new software applications
Communicate clearly and professionally during conversations
Demonstrate active listening skills
Approach problem-solving with creativity and innovation
Exhibit a professional demeanor in all interactions
Interpret and execute written and verbal instructions accurately
Follow directions well and gain clarification as needed
Adapt to new circumstances and execute multiple tasks and deadlines
Excellent organizational skills and attention to detail
Maintain focus and attention to detail effectively
Work independently and remain motivated
Recognize when to seek assistance and collaborate effectively
Foster a positive attitude and strong work ethic, contributing positively within a team
Maintain a standard of conduct that will maintain an orderly and productive workplace
Uphold standards of safety and cleanliness in the work environment
Practice good judgement in actions and decision making
Abide by all Sports Warehouse policies and procedures
Demonstrate a sense of pride in your work and represent Sports Warehouse in a favorable manner
Benefits
Medical, dental and vision benefits
Paid vacation time
Life insurance
Merchandise discounts with all Sports Warehouse companies
Access to on-site fitness facility
Paid sick time
401(k) and profit-sharing programs
Opportunities for growth
Employee appreciation events
Company
Sports Warehouse, Inc.
Sports Warehouse represents a group of specialty sporting good retailers.
Founded in 1992
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase