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MERGE · 1 week ago

Manager, TechOps Engineering (DevOps Engineer)

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$76K/yr - $91K/yr

5+ years exp

MERGE is a company that brings together creative pioneers, tech innovators, and data explorers to solve business challenges. As the Manager of TechOps Engineering, you will lead the design and maintenance of scalable DevOps infrastructure, collaborating with teams to optimize software delivery and enhance operational efficiency.

AppsCRMDigital MarketingE-CommerceHealth CareInformation TechnologySEOSocial MediaSocial Media ManagementTechnical Support

No H1B

Responsibilities

Cloud Infrastructure Management: Design, deploy, and manage highly available, scalable, and secure infrastructure across Google Cloud Platform (GCP) our main hyperscaler, Microsoft Azure, and Amazon Web Services (AWS). This includes expertise in virtual machines, containers (Docker, Kubernetes), networking, storage, and serverless technologies

CI/CD Pipeline Development & Optimization: Build, maintain, and improve automated continuous integration and continuous delivery (CI/CD) pipelines for various applications, leveraging tools like Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps, Cloud Build, etc., and integrating with Atlassian products where appropriate

CMS Environment Management (Sitecore & AEM): Administer, optimize, and troubleshoot environments for both Sitecore and Adobe Experience Manager (AEM), including installation, configuration, patching, and performance tuning. Experience with both Sitecore XP/XM and related infrastructure is highly desirable

Monitoring & Alerting: Implement robust monitoring, logging, and alerting solutions (e.g., OpsGenie, Google SecOps, JSM, Snyk & Datadog) to proactively identify and resolve performance bottlenecks and operational issues, integrating alerts with Jira for streamlined incident management

Infrastructure as Code (IaC): Develop and maintain infrastructure as code using tools like Terraform, CloudFormation, Azure Resource Manager (ARM) templates, or Pulumi to ensure consistent, repeatable, and version-controlled infrastructure deployments

Automation: Automate routine operational tasks and infrastructure provisioning to minimize manual effort and improve efficiency, often driven by workflows within Jira or Confluence

Security & Compliance: Implement and enforce security best practices across all cloud environments and applications, ensuring compliance with relevant industry standards and client requirements

Collaboration & Support: Collaborate closely with development teams to ensure smooth application deployments, troubleshoot production issues, and provide technical guidance on infrastructure best practices. Utilize Jira for ticketing, task management, and sprint planning. Participate in on-call rotations as needed

Google Gemini & GCP AI/ML Integration: Support the deployment and operationalization of solutions leveraging Google Gemini and other various GCP AI/ML technologies, ensuring optimal performance and resource utilization

Atlassian Tooling Integration & Optimization: Leverage and optimize Atlassian products (Jira, Confluence, Bitbucket, Jira Service Management) for project tracking, task management, documentation, code repository management, and incident response

Documentation: Create and maintain comprehensive documentation for infrastructure, configurations, and operational procedures within Confluence

Qualification

Google Cloud Platform (GCP)CI/CD Pipeline DevelopmentContainerization DockerContainerization KubernetesInfrastructure as Code (IaC)Atlassian Products JiraAtlassian Products ConfluenceMonitoring & Logging SolutionsScripting Languages PythonScripting Languages BashDatabase AdministrationCommunication SkillsProblem-Solving SkillsDocumentation Skills

Required

5+ years of experience as a DevOps Engineer, Site Reliability Engineer, or similar

Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience

Strong expertise in at least Google Cloud Platform (GCP), with experience in Microsoft Azure and Amazon Web Services (AWS)

Proficiency with containerization technologies (Docker, Kubernetes)

Experience with CI/CD pipeline tools and methodologies

Solid understanding of Infrastructure as Code (IaC) principles and tools (e.g., Terraform)

Experience with monitoring and logging solutions

Proficiency in scripting languages (e.g., Python, Bash, PowerShell)

Familiarity with database administration (BigQuery, and SQL)

Demonstrable experience working with Atlassian products, including Jira (for project and issue tracking), Confluence (for documentation), Jira Service Manager (JSM for ticketing)

Understand Github (for source code management)

Excellent problem-solving skills and a strong attention to detail

Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams

An understanding that documentation is a major part of this role

Preferred

Experience with Sitecore development, administration, or deployment

Experience with Adobe Experience Manager (AEM) administration, deployment, or development

Familiarity with Google Gemini or other GCP AI/ML services

Certifications in GCP, Azure, or AWS (e.g., Professional Cloud DevOps Engineer, Azure DevOps Engineer Expert, AWS Certified DevOps Engineer – Professional)

Experience with Jira Service Management for ITIL-aligned processes

Experience working in an agency environment or with multiple client projects

Knowledge of networking concepts (DNS, firewalls, VPNs, load balancing)