Lake Washington Dermatology ยท 1 week ago
Patient Services Representative - Front Desk - Kirkland, WA
Kirkland, WA
Full-time
Onsite
New Grad, Entry Level
$22/hr - $25/hr
0+ years expLake Washington Dermatology is seeking a professional and detail-oriented Patient Services Representative - Front Desk to join their healthcare team. In this vital role, you will manage patient registration, appointment scheduling, and clinical call coordination, ensuring exceptional patient experience and operational efficiency.
Medical Practice
Responsibilities
Greet patients warmly and professionally upon arrival. Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience
Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries
Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness
Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors
Identify and escalate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction
Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners
Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible
Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration
Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations
Qualification
Required
High school diploma or equivalent
0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment
Proficient in collecting patient payments at the time of service
Skilled in navigating multiple computer systems simultaneously
Competent in Microsoft Office applications
Company
Lake Washington Dermatology
Lake Washington Dermatology is a private group dermatology practice located in Kirkland, Washington, established in 1999 by Dr Susan H Kim.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase