Signet Jewelers-Gem ยท 1 day ago
Customer Success Directo
Miami-FTL Area
Full-time
Onsite
Director/ExecutiveLoews Hotels & Co is a hospitality company that owns and operates hotels and resorts across the U.S. They are seeking a Customer Success Director to oversee customer satisfaction and enhance communication between the company and its customers. The role involves analyzing customer data, managing client relationships, and leading a team to achieve operational excellence.
Information Technology & Services
Responsibilities
Oversee and enhance customer satisfaction
Facilitate communication between the company and customers
Ensure excellent customer support and service
Analyzing customer data to identify trends
Managing relationships with clients
Implementing strategies to improve customer experiences
Leading a team to achieve operational excellence
Collaboration with internal departments to address customer needs and provide innovative solutions
Qualification
Required
Proven expertise in fostering Customer Satisfaction and delivering high-quality Customer Service
Strong Communication and Customer Support skills to effectively engage with clients and address their needs
Proficient Analytical Skills to assess customer data and identify trends
Experience in leading, managing, and motivating teams
Ability to develop and implement customer success strategies
Preferred
Relevant experience in hospitality or a related industry is preferred
Bachelor's degree in Business, Hospitality, or a related field is an advantage
Company
Signet Jewelers-Gem
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase