TP-Link · 1 day ago
Technical Support Engineer - Early Careers
Irvine, CA
Full-time
Onsite
New Grad, Entry Level
$80K/yr - $100K/yrTP-Link Systems Inc. is a leading provider of networking devices and smart home products, dedicated to enhancing connectivity globally. The Technical Support Engineer role focuses on providing customer support for networking issues, troubleshooting problems, and ensuring timely resolution while documenting support tickets and escalating complex issues when necessary.
Consumer Electronics
No H1B
Responsibilities
Provide customer support by phone, chat, and email
Troubleshoot and resolve networking related problems in a timely manner
Uncover customer’s needs, creating solutions, and resolving problems
Make a positive impression with customers through best-in-class customer service
Immediate escalation of critical problems
Document support tickets escalate complex issues to higher-level support teams
Walk customers through hardware installation or software configuration process
Qualification
Required
Bachelor's degree in Business Information Management, Communication, Computer Science, or a related field
Experience in business customer technical support experience via chat, phone or email
Experience working in customer service or call/support center environments
Able to provide customer solutions based on requirements and TP-Link business products
Exceptional verbal and written communication skills. Ability to explain technical concepts to non-technical users clearly and effectively
Able to provide customer solutions based on requirements and TP-Link business products
Preferred
Experience supporting SMB/Enterprise products is a plus
Knowledge of Wired and Wireless Networking (TCP/IP, DHCP, DNS, IGMP, 802.1X) and common networking features (VPN, 802.1Q VLAN, VoIP, Multicast, Centralized Network Management)
Experience configuring at least one type of commercial networking product, such as firewalls, VPN routers, switches, or wireless access points
Benefits
Free snacks and drinks, and provided lunch on Fridays
Fully paid medical, dental, and vision insurance (partial coverage for dependents)
Contributions to 401k funds
Bi-annual reviews, and annual pay increases
Health and wellness benefits, including free gym membership
Quarterly team-building events
Company
TP-Link
Headquartered in the United States, TP-Link is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi-Fi devices.
Founded in 1996
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase