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Utah Community Credit Union (UCCU) · 2 days ago

Operations Manager

St George, Utah, United States

Full-time

Onsite

Mid, Senior Level

$27.38/hr - $27.38/hr

3+ years exp

Utah Community Credit Union (UCCU) is seeking an Operations Manager to oversee the operational efforts of the Branch. The role involves managing a team, ensuring compliance with policies, enhancing member experience, and maintaining branch efficiency.

BankingFinancial ServicesNon Profit

Responsibilities

Assumes responsibility for the effective and efficient performance of Branch operations

Supervises work scheduling and workflow of daily routine operations

Ensures that operations are conducted in accordance with established Credit Union policies and with legal and regulatory requirements

Ensures Branch security. Opens and closes the building in accordance with set hours and tests security equipment quarterly

Acts as an MSR, processing and approving member loans within established policies and limits

Supervises and assists with member service functions. Cross-sells Credit Union services

Implements changes to established policy and procedures within the Branch

Assumes responsibility for maintaining proper cash controls

Ensures that all Branch transactions are balanced at the close of each day

Oversees individual accountability for the handling of cash and assists MSR’s in resolving balancing problems

Controls and handles daily deposits in accordance with established policies and procedures

Periodically verifies cash on hand at branch premises

Effectively supervises Branch staff, ensuring optimal performance

Provides leadership through effective objective setting and communication

Directly supervises all Branch personnel. Ensures that high quality work and efficiency in operations are maintained. Determines work methods and flow through assigning, directing, coordinating, and reviewing tasks

Conducts regular meetings with Branch employees to inform and train

Conducts weekly meetings with Branch management team to coordinate activities for the following week

Ensures that personnel are well trained in all phases of their respective jobs. Completes orientation of new employees in overall Branch procedures. Performs cross training as necessary. Conducts security training

Ensures that personnel are effective and optimally used. Determines appropriate staffing levels for proper utilization of human resources

Tracks individual progress and conducts performance appraisals on each employee. Formulates and implements corrective action as needed. Recommends promotions for employees as appropriate. Provides leadership training to employees seeking management opportunities

Approves all sick leave, vacation, overtime, and timecards for each Branch employee. Keeps accurate payroll and attendance records

Conducts interviews and hires as needed

Assumes responsibility for establishing and maintaining effective, professional business relations with members

Ensures that members’ requests and questions are promptly resolved. Handles members’ complaints

Ensures that members are informed of Credit Union services and policies. Counsel’s members regarding their financial needs and services requested

Ensures that the Credit Union’s quality reputation is maintained and projected

Assumes responsibility for the effective administration of Branch functions

Ensures that Branch operations are well coordinated with Credit Union accounting, loan processing, and credit functions

Manages and oversees expenses. Pursues cost-saving measures

Continually seeks ways to improve Branch operations and productivity and to meet established goals

Prepares periodic Branch activity reports and makes recommendations to management for improvements

Ensures that proper maintenance and general housekeeping of the building, grounds, work areas, desks, equipment is carried out, including snow and ice removal

Ensures that adequate supplies, forms, and equipment are available for personnel

Institutes prudent safety measures

Keeps management informed of Branch activities, progress toward established objectives, and of any significant problems. Requests assistance when necessary

Assumes responsibility for related functions as required or assigned

Fills in and performs duties in Branch positions as needed

Attends assigned training sessions and stays current on new operational procedures

Works a regular and predictable schedule

Qualification

Management experienceCredit UnionLeadership skillsComputer applicationsInterpersonal skillsOrganizational skillsSupervisory skillsAttention to detail

Required

High school graduate or equivalent

Understanding of the Credit Union's field of membership

Knowledge of Credit Union philosophy, services, and products

Understanding of leadership functions

Strong interpersonal, leadership, and supervisory skills

Well organized

Ability to operate related computer applications and related business equipment

Attention to detail

Ability to maintain an effective and efficient work flow

Preferred

Additional college coursework in business or finance

At least three to five years of management experiences

Company

Utah Community Credit Union (UCCU)

Utah Community Credit Union (UCCU) is an organization rooted in the credit union philosophy of "people helping people" and built on traditional values of commitment to outstanding service, respect for others, and fiscal responsibility.

Founded in 1956

Provo, Utah, USA

501-1000 employees