Omni Fort Worth Hotel ยท 1 day ago
Assistant Front Office Manager
US-TX-Fort Worth
Full-time
Onsite
Mid LevelOmni Fort Worth Hotel is a premier hospitality establishment known for its exceptional guest service and accommodations. They are seeking a competent Assistant Front Office Manager to support departmental planning, enhance productivity, and ensure compliance with regulations. The role involves overseeing staff, coordinating daily operations, and addressing guest complaints to maintain high service standards.
Hospitality
Responsibilities
Assist in developing and implementing plans and goals for the department
Work with the assistant Director/director to coordinate and supervise daily operations
Ensure compliance with regulations and internal policies
Monitor attainment of objectives
Undertake staffing responsibilities (hiring, training, evaluating etc.)
Assist in budgeting and monitoring expenses
Maintain scheduling of events and represent the company when needed
Create reports and submit them to the director or other executives
Fulfill duties as assigned by the director
Ensure Omni Culture items are completed and turned in monthly
Ensure all deadlines are met in regard to payroll related items
Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning
Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints
Be very familiar with the hotel computer system for training maintenance and trouble shooting
Complete weekly supply inventories to ensure adequate pars of such
Complete rate discrepancy report and make needed changes
Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc
Prepare group information sheets
Complete check-out with balance report
Complete credit check daily
Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities
Assure knowledge and training of Marketing Programs of company and hotel
Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced
Looking for PM Availability
Qualification
Required
Previous luxury hotel experience is required
Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays
Ability to stand for the entire scheduled shift
Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed
Knowledge of Property Management Systems and related computer programs
Strong knowledge of Microsoft Office Software
Company
Omni Fort Worth Hotel
As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase