EKWA MARKETING. · 1 week ago
Client Account Manager - (Ops)
United States
Full-time
Remote
Mid Level
$95,000/mo - $115,000/moEkwa Marketing is seeking an experienced Client Account Manager to serve as the primary point of contact for medical professionals in the United States and Canada. The role involves coordinating with internal teams to deliver exceptional service and ensuring client satisfaction across multiple accounts.
Marketing & Advertising
Responsibilities
Serve as the lead coordinator and relationship manager for medical professionals based overseas (10-15 client accounts can be assigned)
Be the main contact point between the assigned client accounts and internal teams
Communicate clearly and regularly (via email, text, or phone) to convey completed tasks, updates, and other important information on behalf of other internal teams
Handle and respond to client inquiries, requests, and feedback promptly - often under tight deadlines
Clarify ambiguous client requests before assigning tasks to internal teams
Thoroughly review internal team deliverables (e.g., website updates, reports, marketing solutions, articles, social media posts) before sharing them with clients
Work with internal teams to resolve service-related complaints (determining the root cause of problems, and implementing solutions)
Proactively follow up with both clients and internal teams
Attend client meetings (Zoom, Phone - Often during EST timezones)
Strengthen client relationships and maintain a positive rapport with both the primary client and their support staff through consistent, professional communication (via email, text, or phone)
Monitor internal teams’ timelines and milestones to ensure all tasks, goals, and marketing objectives are delivered on time
Update internal systems with client preferences and other key deliverables/notes
For clients you are assigned, as and when requested by senior management, create meeting preps and talking points
Qualification
Required
Prior experience in a similar role (Key account management, client servicing) is a must
Prior experience in working with ticketing or task management systems
Excellent written and verbal communication skills in English, capable of clearly communicating with clients via Zoom, VOIP, and Email
Strong understanding of online marketing/SEO
Ability to remain calm, actively listening, and offering constructive solutions under pressure, especially during heated conversations (when the client is frustrated)
Capable of juggling multiple tasks, and client accounts (up to 10-15 client accounts can be assigned) under tight timeframes without compromising on quality and professionalism
You must cover 8 hours per work day and cover 40 hours per standard work week (Monday to Friday)
Your 8 work hours must be broken into two segments
While employed with Bizycorp, you must have a calm and quiet work environment, a dedicated device (desktop or laptop), and a headset (with microphone) to conduct your work
You can not use a tablet or mobile to carry out tasks
A high-speed and stable internet connection is sufficient to have a stable video meeting via Zoom
Your work device must have Zoom, Chrome and Firefox, Slack, Antivirus Software, and a Mail Client (Outlook, Thunderbird, Mac Mail, etc.) pre-installed
You can not be employed for another company while employed under Bizycorp
Preferred
Prior experience working with foreign clientele is preferred
Benefits
WFH - Work from the comfort of your own home.
EPF/ETF - Employees (applicable to only Sri Lankan citizens) will be enrolled in the EPF/ ETF as per the Sri Lankan labor law.
Legitimate work-at-home company - Bizycorp adheres to the Sri Lankan Shop and Office Act.
You will be eligible for a probation confirmation increment after 06 months. (Conditions apply).
Confirmed employees will be subjected to performance reviews and possible increments every 12 months. (Conditions apply).
Paid Leave, Training & Certification programs, Annual Rewards (Based on company growth and individual performance - Conditions Apply), Overtime compensation programs plus many more…
Exposure to international clients and opportunities for growth and knowledge in the various fields related to online marketing.
You will be part of a diverse team of 250+ employees who come from multiple cultures and backgrounds worldwide, including Sri Lanka, Pakistan, the United States, and Canada.
Company
EKWA MARKETING.
.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase