Horace Mann · 1 day ago
Service Representative - Life and Retirement
United States
Full-time
Remote
Entry Level
$16.20/hr - $25.43/hr
2+ years expHorace Mann is a company dedicated to helping educators protect their assets and prepare for their financial future. They are seeking a Remote Customer Service Representative to support educators by addressing inquiries regarding life and retirement insurance policies through various communication channels. The role involves ensuring exceptional customer service and maintaining compliance while handling customer interactions.
Auto InsuranceFinancial ServicesInsuranceLife Insurance
Responsibilities
Develop strong knowledge of Horace Mann Life and Retirement insurance products, services and policies
Handle and problem solve customers' inquiries via phone, email, and chats
Responsible for ensuring a great customer experience in both written and verbal communications
Maintain quality and compliance within every interaction by adhering to all applicable company and state rules and regulations
Responsible for proactive up-sell and cross-sell of insurance solutions to existing customer base
Qualification
Required
H.S. Diploma or GED required
Successfully complete the Service Representative Trainee Program
Obtain and maintain Life license and/or your 6/63 license within 12 months of hire and maintain after that
Basic math skills and billing interpretation skills
Effective communication, both written and verbally – ability to identify unmet customer needs and provide solutions
Demonstrate active listening, system navigation, research, problem-solving, critical thinking, organization and time management skills
Internet speed of at least 10 mb/s download 1mb/s upload – Verification required
Employee must have a private, organized location removed from daily household distractions
Preferred
Bachelor's degree preferred
2+ years of customer service/business/sales experience preferred
Insurance or Finance industry experience helpful
Company
Horace Mann
Horace Mann provides auto insurance, life insurance, and financial services.
1001-5000 employees
H1B Sponsorship
Horace Mann has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (1)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
$600M2025-09-23Post Ipo Debt· $300M
2023-09-12Post Ipo Debt· $300M
1991-11-15IPO
Leadership Team
Ryan E Greenier
Chief Financial Officer
Recent News
2025-11-19
2025-11-03
Company data provided by crunchbase