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Independence Realty Trust Inc. · 1 week ago

Resident Relations Manager - Canal Winchester, OH

Canal Winchester, OH

Full-time

Onsite

Mid Level

3+ years exp

Independence Realty Trust Inc. is a real estate investment trust that owns and operates multifamily apartments. The Multi-Site Resident Relations Manager is responsible for building and maintaining relationships with residents, resolving issues, and ensuring high satisfaction and retention rates across multiple apartment communities.

Property ManagementReal EstateReal Estate Investment

Responsibilities

Serve as the primary point of contact for the residents of multiple apartment communities and provide them with exceptional resident service

Resolve resident issues and complaints in a timely and professional manner and escalate them to the General Manager or other departments as needed

Work with the General Manager and other departments to ensure that the communities are well-maintained, and attractive and that the residents’ needs and expectations are met

Oversee resident retention and renewal process

Solicit feedback from residents and monitor satisfaction scores and trends

Promote lease renewals and referrals among residents and prospects

Maintain courteous, helpful demeanor with owners, residents, prospective residents, co-workers, vendors, etc

Qualification

Customer serviceRelations managementMicrosoft OfficeProperty management softwareBachelor’s degreeValid Driver’s LicenseDependable transportation

Required

Bachelor's degree or equivalent experience in customer service, hospitality, or related field

A minimum of 3 years of experience as a relations manager, customer service manager, or similar role in apartment communities or other service-oriented industries

Proficiency in Microsoft Office and property management software

Must have a valid Driver's License and dependable transportation

Ability to travel, day travel and overnight, up to 15%

Benefits

Medical, Dental and Vision Insurance for individual and/or family

Stock Awards granted in first year – All employees are owners of IRT

Discounted rent available

3 weeks of Paid Time Off days (PTO) in first year

10 Paid Holidays

100% company paid Long-Term Disability, Life and AD&D Insurance

100% company match on employee 401k contributions; up to 4% of salary

Staff Appreciation events and many other company celebrations

Company

Independence Realty Trust Inc.

Independence Realty Trust ("IRT") (NYSE MKT: IRT) is a publicly traded real estate investment trust (REIT) which owns and manages communities containing more than 38,000 apartment homes in the Southeast and Midwest regions of the United States.

Founded in 2009

Chicago, Illinois, USA

501-1000 employees