Apply on Employer Site

DeNOVO Solutions, LLC · 1 week ago

Secure Call Center / Helpdesk Operator (TS/SCI with Poly Required)

Aurora, CO

Full-time

Onsite

New Grad, Entry Level

$48K/yr - $60K/yr

DeNOVO Solutions, LLC is a Minority Owned-Service Disabled Veteran Owned Small Business dedicated to providing the best technical and professional services throughout the Intelligence Community. They are seeking a Secure Call Center Operator to support server, storage, and network systems within Enterprise Data Centers, providing basic support and troubleshooting for customer inquiries.

Information ServicesInformation Technology

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provides basic support and troubleshooting, such as, break/fix instructions, ticket routing and escalation to Tier 2 support in a Sensitive Compartmented Information Facility

Dispatching out the appropriate level of support within next day of call

Evaluates inquiry by determining nature of issue as hardware, software, or user

Tracks status of inquiry resolution by checking with referred resource

Log all inquiries and provide timely ticket documentation

Assign unresolved Incidents to appropriate support teams in a timely manner

Identify and escalate situations requiring urgent attention and document the voice contact/warm transfer of the incident

Provides information by collecting, analyzing, and summarizing inquiry and service trends

Updates job knowledge by participating in educational opportunities

Answer and respond to customers’ requests via phone, email, chat and text

Provide accurate and timely ticket documentation

Qualification

TS/SCI ClearanceCustomer SatisfactionTechnical SupportCommunication SkillsProblem Solving

Required

TS/SCI clearance with CI Polygraph

Excellent oral and written communication skills

Able to speak and write clear and concise English

Team player with a strong commitment to customer satisfaction

Highly motivated

Have a strong interest in technology

Enjoy solving complex problems

Hard working self-starter

Knows how to be a team player

Flexibility in working hours and comfortable working in a shift environment

Benefits

Medical, Dental, and Vision Premiums 100% Employer Paid for you and your legal dependents.

Short-Term & Long-Term Disability

401k with 6% Match

11 Paid Federal Holidays

120 hours of Paid Time Off (PTO)

Company Outings and Trips

Tuition Reimbursement, Skillset Training, and New/Renewed Certification assistance

Company

DeNOVO Solutions, LLC

DeNOVO Solutions, LLC is a Minority/Service Disabled Veteran Owned Small Business (SDVOSB) that delivers trusted professional and engineering services throughout the Intelligence Community (IC).

Founded in 2012