Apply on Employer Site

Conversio Health · 1 day ago

IT Technician

San Luis Obispo,CA,US

Full-time

Onsite

Entry Level

1+ years exp

Conversio Health is an innovative chronic condition management company looking to hire an IT Technician to support their team. The IT Technician will be responsible for resolving technical issues for onsite and remote employees, monitoring security systems, and assisting with equipment provisioning and access management.

BiotechnologyHealth CareMedicalMedical Device

Growth Opportunities

Responsibilities

Assists onsite and remote staff in resolving basic-intermediate technical problems by providing guidance regarding software and hardware problems

Resolves issues or refers more complex technical problems to CTO through a defined escalation process

Manage onsite inventory of hardware and accessories

May assist in maintaining corporate standard devices and applications

Create knowledge-based documentation, support implementation and adherence of new and/or improved standards

Provides excellent customer service to internal team members and communicates effectively with management, team leaders, and other team members within the department

Monitors appropriate Service Level Agreements in order to meet expectations

Assists with the coordination, planning, testing, and deployment of upgrades and new releases

Participates in the coordination, tracking, and reporting of software issues and data inconsistencies

Ensures technology and regulatory standards are implemented by maintaining records on repairs, downtime, changes, and updates

Assists staff with operational tasks as needed, such as user account management and email services management

Brings pertinent issues to the attention of staff and communicate issues back and forth between the group(s)

Qualification

Windows Operating SystemOffice 365 administrationSaaS administrationDesktop Administration certificationCustomer ServiceITIL certificationAdaptable to new technologiesCommunicationProblem-solving