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Crossover · 1 day ago

Senior Director of Parent Experience, Alpha - $200,000/year USD

New Jersey, United States

Full-time

Onsite

Lead/Staff, Director/Executive

$200K/yr - $200K/yr

5+ years exp

Crossover is seeking a Senior Director of Parent Experience for Alpha, a private K–12 institution in Lower Manhattan. The role involves managing relationships with high-net-worth families, guiding them through the enrollment process, and ensuring ongoing engagement and advocacy.

Information Technology & Services

No H1B

Responsibilities

Managing the complete relationship lifecycle with NYC families from initial inquiry through enrollment, ongoing retention, and sustained advocacy

Conducting high-impact information sessions and individualized consultations that shepherd families through intricate, multi-stage decisions

Acting as the central contact for parent questions, input, and sensitive matters—addressing them with clarity and professionalism

Generating enrollment growth through consistent campus presence, strategic outreach, and comprehensive engagement with the local parent ecosystem

Mobilizing satisfied families to become vocal advocates and referral generators within NYC's interconnected communities

Qualification

Client relationsEnrollment managementHigh-net-worth family experienceEvent orchestrationCommunity networkingConflict resolutionAnalytical reasoningCommunication skillsLeadership skills

Required

At least 5 years in client-facing positions serving high-net-worth families (>$1M household income), with accountability for securing or enrolling $5K+ or multi-year commitments

Confirmed experience shepherding families through multi-meeting decision journeys that culminated in executed agreements or verified commitments

Concrete, quantifiable results from previous roles, including conversion percentages and retention, satisfaction, or referral data

Experience autonomously managing a personal prospect pipeline or community network from first contact through final decision

Established ability to orchestrate events or services for 25+ prominent individuals concurrently

Verified experience managing delicate issues, grievances, or confidential matters with documented successful outcomes

Current New York City residence or location within a 1.5-hour commute; prepared to work campus-based full-time and participate in local events

Legal authorization to work in the United States without sponsorship requirements

Preferred

Professional history in private education, philanthropic organizations, premium services, hospitality sectors, wealth advisory, or concierge-tier client relations

Pre-existing knowledge of NYC private school landscapes and parent community networks

Experience serving as organizational representative to sophisticated, high-profile constituents