Empire Education Group ยท 1 month ago
Customer Service Planner (Financial Assistance Planner) - Pottsville, PA
Pottsville, PA, US
Full-time
Onsite
Entry Level
1+ years expEmpire Beauty School is a longstanding institution dedicated to educating future beauty professionals. They are seeking a Full-Time Customer Service Planner (Financial Assistance Planner) to provide exceptional customer service in the Financial Aid packaging and verification process.
Responsibilities
Package future and re-enter students contracted to attend Empire Beauty School
Package active students that cross over into a new award year
Provide accurate and timely financial packages
Responsible for knowing the verification process in relationship to obtaining a valid (payable) ISIR
Respond to all requests for exceptional consideration regarding financial aid matters including professional judgments, reinstatement of financial aid, expense processing, etc
Maintain current knowledge of all federal and state regulations with particular emphasis on packaging and verification
Qualification
Required
1-2 years of relevant experience
Excellent written and oral communication skills
Excellent customer service skills
Proficient with Microsoft Office and web-based applications
If a candidate has Federal Student Loans or Pell Grants, they must be in good standing
Preferred
Experience with financial assistance and Title IV
Benefits
401K, medical, dental, vision, and more
Generous paid time off
Paid Holidays
Company
Empire Education Group
Since 1934, Empire Education Group has been educating future beauty professionals in the art of cosmetology.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jason Muraczewski
Chief Technology Officer
Joe Piazza
Chief Financial Officer
Company data provided by crunchbase