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Esri · 1 day ago

Technical Consultant – Operations Engineer for Managed Cloud Services

Vienna, Virginia, United States

Full-time

Onsite

Mid, Senior Level

$82K/yr - $138K/yr

5+ years exp

Esri is a leading company in GIS technology, and they are seeking a Technical Consultant to provide enterprise system support for complex GIS implementations. The role involves deploying and supporting customer ArcGIS deployments in AWS/Azure, automating operations, and troubleshooting issues in customer environments.

3D TechnologyAnalyticsBig DataCivicTechData VisualizationInternet of ThingsMapping ServicesRemote SensingSoftware

Culture & Values

No H1B

U.S. Citizen Only

Responsibilities

Work in a multi-disciplinary team environment to deploy cloud solutions for a wide range of commercial; utility; natural resources; federal, state, and local government; and other customers

Deploy, administer, monitor, and troubleshoot ArcGIS Enterprise-based solutions in cloud environments, such as AWS and Azure

Implement and validate solution changes, ensuring minimal downtime and maximum operational efficiency

Be proactive in recognizing and handling uptime and performance challenges

Engage with development, QA, and product teams in bringing cases to resolution

Troubleshoot the system and provide root cause analysis

Provide rotational 24/7 on-call technical support

Qualification

ArcGIS platformAWSAzureKubernetesPythonPowerShellMicrosoft SQLPostgreSQLProblem-solvingOrganizational skillsCommunication skills

Required

5+ years of experience designing, implementing, and administrating enterprise GIS solutions/systems that leverage the ArcGIS platform (desktop, enterprise, and online)

Proficiency with the Esri product line, including ArcGIS Desktop, ArcGIS Enterprise, ArcGIS Online, and related desktop extensions

Excellent organizational skills, verbal and written communication skills, and the ability to interact directly with customers who do not have an IT background

Demonstrated problem-solving skills with the ability to think quickly

US citizenship

Bachelor's degree in Computer Science, Mathematics, Geographic Information Systems (GIS) or related STEM field

Preferred

1+ years of experience designing, administering, and/or maintaining cloud environments, such as Azure or AWS, supporting 24×7 high-availability production environments

Experience hosting business mission-critical production environments with high up-time service level agreements

Experience configuring and deploying software onto managed Kubernetes clusters

Thorough understanding of Kubernetes concepts

Programming and scripting experience with Python, PowerShell

Experience with Microsoft SQL, PostgreSQL and/or other RDBMS

Experience working with change-regulated environments, such as development, staging, and production

Master's degree in Computer Science, Mathematics, Geographic Information Systems (GIS) or related STEM field