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Aptyx · 3 weeks ago

Engineering Account Manager (Med Device)

8531 Steele Creek Place Drive Suite D, Charlotte, NC, USA

Full-time

Onsite

Mid Level

3+ years exp

Aptyx is a company focused on the medical device industry, and they are seeking an Engineering Account Manager to manage and expand client relationships. The role involves preparing detailed quotes, maintaining customer satisfaction, collaborating with the sales team, and participating in strategic planning and industry events.

ManufacturingPlastics and Rubber Manufacturing

Responsibilities

Prepare detailed quotes and support change orders for existing development projects, ensuring all specifications and client requirements are met efficiently

Develop and maintain strong relationships with existing development customers, handling client feedback, providing quotes and change orders to clients, reviewing quotes and change orders with clients, reviewing future plans with customers, providing production price previews, and working closely with Project Managers to resolve issues to ensure ongoing customer satisfaction

Prepare detailed quotes for manufacturing, ensuring all specifications and client requirements are met efficiently

Develop and maintain strong relationships with existing manufacturing customers, handling client feedback, providing manufacturing quotes, reviewing gross margin of existing production, providing updating manufacturing pricing, reviewing future plans with customers, hosting periodic business reviews, and working closely with Operations and Customer Service to resolve issues to ensure customer satisfaction

Partner with customers to understand their pipeline and demand forecasts. Translate customer plans into accurate internal forecasts for revenue, capacity, and resource planning. Regularly update forecasts based on customer feedback and new or expanded opportunities to enable proactive business decisions

Work closely with Business Development Executives (BDE) to ensure a seamless transition of new clients into ongoing account management. Consult with BDEs on newly acquired and existing customers to ensure continuity and satisfaction

Assist in identifying opportunities for upselling and cross-selling within existing accounts and collaborating with the sales team to strategize on expanding client engagement

Maintain accurate records of all quotes, transactions, communications, and feedback from clients. Utilize CRM tools to track customer interactions and report on sales progress. Provide regular updates to management on account status, challenges, and opportunities

Stay informed of market insights and capability needs to enhance services. Participate in strategic planning and sales strategy development to achieve business objectives

Support customer relationships through both on-site visits at customer facilities and hosting customer visits at company facilities. Ensure customer visits are well-prepared, coordinated with internal teams, and deliver a positive and professional experience

Participate in trade shows, conferences, and industry events to represent the company, support customers, and stay informed on market trends and opportunities. Up to 20% travel required

Qualification

Medical device experienceCRM software proficiencyEngineering degreeCommunication skillsNegotiation skillsInterpersonal skillsProblem-solvingMS Office proficiencyCAD software familiarityTeam orientationMultitaskDynamic environment adaptabilityDetail-orientedSelf-motivated