Cognizant · 1 day ago
Product App Support
Earth City, MO
Full-time
Hybrid
Entry Level
$46K/yr - $48K/yr
2+ years expCognizant is a leading technology company, and they are seeking a Product App Support professional. The role involves troubleshooting and resolving production support or data issues, managing technical support issues, and ensuring strong customer relations.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
Responsibilities
Troubleshooting, testing and resolving reported production support or data issues
Maintaining internal and external customer reported questions, problems and resolution following issue management procedures
Managing a workload of technical support issues on timely basis and providing status to external users and internal staff according to the SLA service level agreement
Working directly with internal and external customers, assisting in resolving their issues while striving to build and maintain strong customer relations and partnerships
Coordinate and manage multiple implementation projects through production
Traffic: internal and external communications
Assist with answering routine customer questions and resolving issues
Work cross-functionally within the organization to keep project deadlines on point
Provide training to clients on all assigned products; offer on-going training as clients add new providers, practices, and payers
Follow-up with payers to resolve any enrollment issues for claims, ERAs, and eligibility
Provide an exceptional client experience
Qualification
Required
High school diploma GED Certificate or equivalent- Required
Minimum of 2 years customer service experience
Proficient in Microsoft office applications
Strong written and verbal communication skills
Strong affinity for customer service/people
Ability to work in a fast paced, self-directed and team environment
Excellent problem solving, organizational skills and professionalism
Preferred
Healthcare industry experience is a plus
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
H1B Sponsorship
Cognizant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11113)
2024 (11423)
2023 (13054)
2022 (13876)
2021 (12651)
2020 (28659)
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
2026-01-06
2026-01-05
Company data provided by crunchbase