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Spectrum Comm Inc · 3 weeks ago

Customer Support/ Data Entry Specialist

Robins Air Force Base, GA

Full-time

Onsite

Entry, Mid Level

3+ years exp

Spectrum Comm Inc is seeking a Customer Support Data Entry Specialist to support Enterprise Contract Logistics Services for the C2ISR Division at Robins Air Force Base, Georgia. The role involves managing customer interactions, inventory management, and ensuring compliance with security classifications while coordinating logistics activities.

AutomotiveInformation TechnologyTransportation

Culture & Values

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Deals with returns, exchanges and complaints, or will perform related functions at the point of meeting customer expectations

Includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of defective products

Evaluates inventory management activities. Periodically inspects activities for compliance with policies, procedures, and directives for accuracy

Analyzes reports and records activities, reports inefficiencies to supervisors, and recommends corrective actions to improve operations

Evaluates supply efficiency and equipment management activities. Uses management products to evaluate accounts

Ensures security classification sensitivities of handling, shipping, receiving, transfer and storage locations are observed per applicable security classification guides

Plans and schedules material storage and distribution activities

Ensures availability, and controls use of space, material handling equipment, and required spare parts

Controls stock rotation to prevent deterioration and permit maximum use of dated and technical order compliance assets

Coordinates with customers regarding priority of deliveries and destination points. Establishes controls to deliver expedited requests within prescribed time limits

Works in central receiving activity; coordinates requirements for shipping with transportation

Manages Government Furnished Property program. Responsible for MICAP management and processing