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FirstService Residential · 1 day ago

Vice President Condo HOA

Fort Myers, FL

Full-time

Onsite

Director/Executive

7+ years exp

FirstService Residential is a leading community management company, and they are seeking a Vice President for their Condo HOA division. The role involves providing strategic leadership and direction for the association management business while ensuring sustainable growth and exceptional client service.

Property ManagementReal Estate

Responsibilities

Provide overall senior leadership and strategic direction of the association management business to deliver long-term, sustainable growth

Build, mentor, and lead a team of Regional Directors (RDs), and through them Community Association Managers, to deliver our service culture and results-based accountability

Form strong relationships with the Board of Directors at all assigned properties in support of delivering an exceptional level of service resulting in measurable client satisfaction and retention objectives being met

Partner with Business Development Director(s) to plan and deliver long-term, sustainable growth in the market through both developers and existing communities

Ensure that our company’s ancillary services are understood and offered by the RDs to their respective properties

Understand and own the annual business plan. Drive financial performance to achieve targeted objectives and execution of initiatives as committed to in the business plan

Attract, develop, and retain high performers within the organization. Ensure HR and communication processes are in place to actively engage with associates and manage a growing service organization

Actively promote and represent FirstService Residential in the marketplace to build our presence and reputation within the broader community, as well as with professionals and vendors serving our industry

Qualification

Senior management experienceProperty management experienceP&L managementTeam leadershipBusiness growth strategyClient service deliveryChange managementBusiness planningAssociate trainingTeam engagementCustomer service focus

Required

Minimum of 7 years of senior management and executive leadership experience

Must have proven experience in the development of and performance management of highly successful teams, with at least 5-8 direct reports for 5 or more years

Proven success in delivering client service across a multi-location business including associate training and team engagement

Proven track record in leading and delivering sales and business growth

Development and execution of change management initiatives with a focus on service delivery and customer service

At least 5 years' experience in managing a P&L and the drivers of profitable service delivery

Creation and execution to a long-term and annual business plan (including financial plan 'budget')

Preferred

Preferred experience within residential property management, hospitality, commercial or facilities management, real-estate services or other service-based industries