Apply on Employer Site

Northwestern Medicine Delnor Hospital · 1 day ago

Medical Assistant - Internal Medicine Full-time Days

St Charles, IL

Full-time

Onsite

Entry Level

2+ years exp

Northwestern Medicine Delnor Hospital is committed to delivering world-class care and is seeking a Certified Medical Assistant. The CMA will provide direct and indirect patient care, perform laboratory testing, and assist with administrative functions in a physician office setting.

Hospital & Health Care

Responsibilities

Presents a friendly, approachable, professional demeanor and appearance

Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. Provides directions or help to patients and customers with finding their way

Uses effective service recovery skills to solve problems or service breakdowns when they occur

Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, acknowledges the assistance and contributions of others

Uses organizational and unit/department resources efficiently

Manages work schedule efficiently, completing tasks and assignments on time

Contributes to opportunities and processes for continuous improvement

Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide

Rooms patients and provides direct patient care under the supervision of a physician, and/or direction of an RN/LPN. Records medical, surgical and family histories, medications and vital signs. Prepares patients for office procedures and assists nursing and medical staff with routine examinations and patient treatments. Always considers specific patient needs; administers care according to individual age and abilities

Explains treatment procedures to patients; reinforces patient education regarding medication and special diets or testing that has been provided by the RN/LPN or physician (for example, the After Visit Summary)

Administers injections and medications as directed by physician

Performs point of care testing, including venipuncture, urine dips, finger sticks, strep screens, flu screens, pregnancy tests, and cultures. Independently performs other tests and/or office procedures such as EKG's, pulmonary testing, and chronic disease management testing

Is knowledgeable about the purpose, process and results for tests and lab specimens frequently performed in an office setting

Relays NORMAL test results to patient or reads results, verbatim, from the physician documentation. Consults an RN, LPN, or physician should the patient have questions regarding their results

Adheres to CDPG Environment of Care policies. Maintains infection control standards for exam/procedure rooms and areas where patient care services are delivered. Cleans, disinfects, changes linen etc. Performs quality checks and trouble-shoots office instruments. Is knowledgeable of sterilization techniques and biological indicators for sterilization

Participates in shared governance, committee work, and practice/department projects

Demonstrates the knowledge of proper identification and reporting of medical/health care errors

Demonstrates a willingness to support co-workers; voluntarily pitches in. Willing to mentor and train new staff. Acts as an integral member of the team

Communicates appropriately and clearly with all. Maintains a good working relationship within the office and other ancillary departments. Demonstrates a positive attitude

Handles situations in a mature and professional manner

Prioritizes and re-prioritizes workflow and maintain an organized workspace

Engages in teamwork as a team player and a team builder

Meets current standards and policies for documentation. Provides documentation that is timely, accurate, up to date, complete and legible

Charges for all ancillary services performed

Participates in ongoing educational activities appropriate to the area of practice. Seeks experiences, formal and independent learning activities to maintain and develop clinical and professional skills and knowledge. Shares knowledge from continuing education programs with co-workers

Exhibits creativity and flexibility through the dynamics of change

Appropriately utilizes the functionality of the medical record and practice management systems within their job responsibilities, for example, all documentation, order entry, results, referrals, etc

Stays informed of medical record and practice management system updates and implements into daily work

Utilizes online resources efficiently including Outlook, Corridors, and Team Sites

Completes other duties as assigned

Qualification

Certified Medical Assistant (CMA)Basic Life Support (BLS/CPR)PhlebotomyMedical Assisting ProgramComputer proficiencySecond language proficiencyTeamworkEffective communicationOrganizational skillsFlexibility

Required

Two or more years of recent experience working as a Medical Assistant in a physician office setting or completion of an accredited Medical Assisting Program

High School Diploma or equivalent with 2 or more years of experience as Medical Assistant or completion of an accredited Medical Assisting Program

American Heart Association accredited Basic Life Support (BLS/CPR) certification

Completion of phlebotomy class or equivalent experience

Basic computer knowledge

Ability to type proficiently and accurately

Ability to communicate effectively in English, both verbally and in writing

Ability to assess and determine situations requiring an interpreter and to use interpreter services effectively

New graduates/hires must obtain certification/registration within 1 year from hire date. The following certifications will be accepted: Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA), Registered Medical Assistant (RMA) through American Medical Technologists (AMT) or National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT), Certified Clinical Medical Assistant (CCMA) through the National Healthcareer Association (NHA), Nationally Registered Certified Medical Assistant (NRCMA) through the National Association for Health Professionals (NAHP), An active RN or LPN license in the state of Illinois will be accepted in lieu of CMA certification