UTMB Faculty Group Practice · 2 days ago
Senior Business Operations Manager (Internal Medicine-Administration - Galveston)
Galveston, Texas, United States
Full-time
Onsite
Mid, Senior Level
$88K/yr - $115K/yr
5+ years expUTMB Health is a prominent healthcare organization, and they are seeking a Senior Business Operations Manager to lead and manage administrative and technical services across multiple areas. The role involves providing operational, financial, and analytic leadership, focusing on clinical reporting, revenue cycle oversight, and process improvements.
Hospital & Health Care
Responsibilities
Prepares, maintains, and distributes monthly clinical dashboards for access, utilization, productivity, and throughput metrics
Leads analytic support for the Access Improvement Initiatives, identifying bottlenecks, access gaps, and opportunities for operational improvement
Performs analysis of the financial impact of clinic template changes, increases or decreases in new patient capacity, adjustments in cFTE, and other operational shifts that influence departmental revenue and access
Tracks, evaluates, and summarizes access improvements over time with direct linkage to NPCR outcomes
Creates, maintains, and presents assessments of clinical productivity compared with budgeted expectations; identifies gaps, trends, and contributing factors, and provides the Administrator with recommended actions to address performance variances
Serves as the departmental liaison to Revenue Cycle Operations (RCO); conducts routine reviews of billing patterns, denials and write-offs, charge lag, collections, and other key revenue cycle metrics
Identifies revenue cycle deficiencies and collaborates with RCO to implement corrective action plans
Completes and routes Professional Services Agreements (PSAs), in support of securing services to be provided by groups external to UTMB
Supports development of financial models for new programs, faculty recruitment, or changes in provider deployment
Prepares or contributes to commitment reporting, including tracking, validation, and reconciliation of faculty commitments to ensure accurate reflection in financial planning and budget monitoring
Monitors clinic operations and identifies trends in template utilization, cancellations/no-shows, throughput, and capacity constraints
Supports ongoing Access Improvement and performance-tracking initiatives across all clinical locations
Qualification
Required
Bachelor's degree or equivalent experience and five years of related experience
Preferred
Experience working with, or supporting, clinical faculty and ambulatory clinic operations, including familiarity with scheduling workflows, template management, and provider deployment
Exposure to Revenue Cycle Operations functions such as coding, denials management, charge reconciliation, or collections performance
Proficiency with Power BI, advanced Excel functions, and other data visualization or reporting tools
Familiarity with (or willingness to learn) AI-enabled productivity tools (e.g., AI-assisted analytics, documentation support, or workflow automation platforms)
Prior experience in an academic medical center, large physician group, or complex multi-site clinical environment
Company
UTMB Faculty Group Practice
The University of Texas Medical Branch (UTMB) Faculty Group Practice (FGP) is comprised of over 950 faculty physicians and advanced practice providers who drive UTMB’s mission of improving health by delivering innovative education and training, pursuing cutting-edge research, and providing the highest quality patient care.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase