Merge IT ยท 1 day ago
Senior Desktop Engineer
New York, NY
Contract
Onsite
Senior Level
$46/hr - $46/hrMerge IT is seeking a Senior Desktop Engineer for their enterprise-level client in New York City. The role involves providing Tier 2/3/VIP deskside support, troubleshooting hardware, and supporting users with Office 365 applications and Windows OS issues.
CRMEnterprise Resource Planning (ERP)Marketing AutomationOutsourcingStaffing Agency
Responsibilities
Provide Tier 2/3/VIP deskside support for end users including IMAC (Install, Move, Add, Change) activities
Reimage and deploy PCs as part of refresh or break/fix processes
Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
Support users with Office 365 applications and Windows OS issues
Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
Collaborate remotely with team members across other locations to resolve complex issues
Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
Ensure timely and professional communication with end users and team leads
Qualification
Required
Strong experience supporting Windows desktop environments
Proven hands-on experience with Office 365 at the deskside level
Basic knowledge of device imaging, reimaging, and PC deployment best practices
Prior VIP support experience
Excellent problem-solving and customer service skills
Preferred
Experience using ServiceNow or similar ticketing systems
Familiarity with Windows Autopilot deployments
Hands-and-feet network support (switch checks, console sessions)
Certifications such as A+, MCP, or ITIL are a plus but not required
Company
Merge IT
Merge IT offers transformative staffing solutions, technology, digital and business systems for all types of companies.
Founded in 2014
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-04-15
Company data provided by crunchbase