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HM Revenue & Customs · 1 day ago

People Analytics & Insights Officer (Eval)

Centre Hall, PA

Full-time

Hybrid

Mid Level

£38K/yr - £38K/yr

HM Revenue & Customs (HMRC) is a significant employer in the UK, committed to driving meaningful change through data-driven insights. The People Analytics and Insights Officer will support various projects aimed at delivering actionable insights and enhancing decision-making within the organization.

AssociationFinancial ServicesGovernmentNon Profit

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Understand HMRC’s HR Business need for sound research and analysis to deliver people insight and analytics to enable HMRC to shape its future through evidence-based decision-making

Work with a project lead to undertake evaluation projects, ensuring outcomes are aligned with service vision and business strategy

Take personal responsibility for delivering a variety of research and analytical projects, ensuring that business needs are met

Synthesize data from a wide range of sources, using storytelling techniques to present a coherent narrative which drives action within our business groups

Work in an agile way to define, build and deliver analytical projects

Create informative and visually appealing outputs to communicate data-driven insights to stakeholders

Effectively communicate data findings and insights to both technical and non-technical stakeholders, ensuring a clear understanding of the implications to the business

Collaborate effectively on projects within diverse and multidisciplinary teams, fostering an innovative environment to achieve shared goals

Willing to work or adapt to other specialisms as needed by the team

Qualification

Evaluation methodsData analysisData storytellingReturn on Investment (ROI)Survey designQualitative researchCollaborationCommunication skillsContinuous learning

Required

Has experience designing and delivering evaluation and analytical and insight projects

Is patient, level-headed and able to deliver at pace

Can take the initiative and work independently when required

Has a collaborative approach and is keen to work with others to achieve progress against shared objectives

Expertise in evaluation methods - experience of developing or using Theory of Change and theory-based, and / or experimental evaluation methods

Strong understanding, or experience of undertaking, Return on Investment (ROI) and / or Social Return on Investment (SROI)

Experience of data collection, analysis and synthesis

Experience of data storytelling principles to develop a coherent and engaging narrative from a range of data sources

Experience of interpretation and presentation of data using effective written and verbal communication skills

Experience of application of ethics to research

Continuous learning mindset to adapt to evolving research requirements and methodologies

Experience Of Two Of The Following: Qualitative research design and analysis (e.g. depth interview guides, focus groups)

Experience Of Two Of The Following: Survey research design and analysis

Experience Of Two Of The Following: Literature reviews or rapid evidence assessments

Preferred

Demonstrated ability to engage effectively with stakeholders to gather and understand requirements and manage expectations throughout the research process