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AAA-The Auto Club Group · 1 day ago

Branch Customer Service Rep - Saginaw, MI

Saginaw, MI

Full-time

Onsite

New Grad, Entry Level

AAA The Auto Club Group is seeking a Branch Customer Service Rep to join their team. The role involves providing support services to members, including greeting, servicing, and selling travel and membership products, as well as handling customer inquiries and complaints. The representative will also promote Auto Club Group products and provide administrative support to sales staff during peak periods.

Insurance

Responsibilities

Provides support services to members including greeting, servicing and selling travel and membership products (car, hotel, basic tour packages, etc.), generating leads, updating members on travel and insurance specials and providing travel information including triptiks, tour books, maps, etc

Responds to customer inquiries and refers to senior staff or agent when appropriate

Provides cashiering services to members including taking insurance payments (installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer

Promotes Auto Club Group products and services following established guidelines

Participates in a team environment to promote customer satisfaction and consistent service following the customer service model

Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution when appropriate

Participates in office events developed to generate revenue, improve member awareness of products and support local community activities

Provides administrative support to the travel and/or insurance sales staff during peak periods

Qualification

Customer serviceCash handlingWord softwareExcel softwareMulti-taskingTeamworkProblem solvingEffective communication

Required

Successful completion of Customer Service, Club, Travel and Payment Processing training within 6 months of hire

may be required to attain and maintain state membership licenses as appropriate by department

working in a customer focused environment

providing customer focused service and timely solutions to problems

Word software application

taking personal responsibility in seeking solutions to problems

multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals

basic mathematical calculations to accurately perform monetary transactions

communicate effectively (verbal and written) with others in a work environment

work effectively in a team environment

exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility

work under pressure in a high volume, fast paced customer service environment

work irregular hours including holidays and weekends (may include community events)

promoting the sales of insurance, travel, club and membership products and services

office cash procedures as they relate to membership, travel and insurance payments; on-line cash register operating procedures and payments for Auto Club Group (ACG) products and PPS. Balancing and daily remittance procedures

technology related to travel (e.g. Focal Point, View Point, ITT, AXIS, etc.), insurance sales (i.e. POS, IMS, IPM) and membership systems

Excel software application

conduct outbound promotional calls for insurance and/or travel