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Kroger · 2 weeks ago

STR MGMT/e-COMMERCE SUPERVISOR

Columbia, TN

Full-time

Onsite

Mid Level

Kroger is a well-known grocery retailer, and they are seeking an e-Commerce Supervisor to manage the overall operations of the store's e-Commerce department. The role involves staffing, developing associates, and ensuring customer satisfaction while meeting sales objectives and operational goals.

GroceryMarketingMeat and PoultryRetailRetail Technology

Hiring Manager

Aleisha Pick

Responsibilities

Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired sales objectives, goals and budgets

Responsible for staffing the department and developing associates to achieve desire results

Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety

Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness

Interview, select and hire candidates to staff the on-line shopping department

Meet the demands of product flow and create schedules according to guidelines

Develop associates to meet the productivity standards and certify associates once they meet or exceed goals

Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines

Train associates on all functions and duties of the order selector and customer attendant roles

Lead team in the planning, implementation and execution of e-Commerce’s initiatives

Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales

Assist in the analysis and response to the competitive landscape

Ensure orders are filled with products requested or comparable substitute in a timely and effective manner

Execute best practices to determine appropriate substitutions in the event of an out of stock

Follow processes for streamlining collection of orders, products, checkouts and delivery

Report inventory issues such as out of stock items to department heads in a timely manner

Troubleshoot equipment and devices for e-Commence department

Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs

Report all issues with item shelf allocation to division KOMPASS team

Monitor and control expenses for the department

Ensure preventative maintenance is being performed on all equipment in the department

Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports

Ability to work cooperatively in high paced and sometimes stressful environment

Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

Ability to act with honesty and integrity regarding customer and business information

Ability to follow directions and seek assistance when necessary to resolve customer and business issues

Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualification

E-Commerce managementStaff developmentCustomer satisfactionInventory managementConflict managementPerformance reviewsTeam leadershipCommunication skills

Required