Harte Hanks · 1 day ago
Program Manager
United States
Full-time
Remote
Mid, Senior Level
3+ years expHarte Hanks is a global marketing services firm specializing in multi-channel marketing solutions. They are seeking a Program Manager for Customer Care in Healthcare to manage high-profile customer accounts, ensuring profitability and client satisfaction while collaborating with internal teams.
AdvertisingConsultingCustomer ServiceData VisualizationDirect MarketingMarketing
Responsibilities
Establish a trusted partner relationship with the client services team and the assigned client management teams
Daily tactical management of the account activity
Front line liaison between account management and operations
Provide clear and concise documentation of all tactical account management activity including daily, weekly and monthly metrics for the client
Monitor program activity to ensure processes, procedures and client commitments are being followed and achieved
Identify solutions for best practices, new technologies, and improved performance
Manage escalated issues from initial observation through communication of resolution
Coordinates with internal departments such as Operations, Training, Quality, and Work Force Management to meet client expectations and requirements
Present Quarterly Business Reviews to Harte Hanks and client senior staff members
Must have experience interacting/collaborating with BPO/vendors
Experience managing multiple accounts or complex accounts in the healthcare space
Qualification
Required
Bachelor's degree or equivalent experience
3-5 years of experience in operations, client service or account management for healthcare programs in a contact center environment
Must possess an active license to sell Health Insurance through your state of residence. Harte-Hanks will cover the cost of the reciprocity license, as needed
Strong work ethic with a team player mentality
Ability to manage multiple projects in a fast-paced environment
Attitude and the aptitude to learn quickly
Solutions-oriented; always has solutions in mind when managing up
Strong organizational; project management; communication and presentation skills
Impeccable written and verbal communication skills
Highly proficient in Word, Excel, PowerPoint
3-5 years of experience directly managing teams
Ability to understand and translate client objectives into organizational, team, and individual goals
Superior coaching and communication skills to lead direct reports and engage peers
Strong relationship building skills
Preferred
Experience interacting/collaborating with BPO/vendors
Experience managing multiple accounts or complex accounts in the healthcare space
Benefits
Group Health and Wellness (Medical, Dental, and Vision)
Health Savings Account (HSA)
Educational Assistance
Voluntary plans, including critical illness, accident, and hospitalization
401k plan with Company Match and Roth contributions | Immediate vesting
Pet Insurance, free legal services, employee discount programs, and more….
Company
Harte Hanks
Harte Hanks is a global marketing firm that specializes in helping brands win attention, build trust, and earn loyalty.
1001-5000 employees
H1B Sponsorship
Harte Hanks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2021 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$54.9MKey Investors
Texas Capital BankWipro
2025-06-24Post Ipo Debt
2021-12-21Post Ipo Debt· $25M
2020-07-10IPO
Leadership Team
David Garrison
Chief Financial Officer
Recent News
2025-11-11
2025-11-10
UPSTATE BUSINESS JOURNAL
2025-10-24
Company data provided by crunchbase