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Blue Cross NC · 1 day ago

Account Implementation Analyst - NC ONLY

United States

Full-time

Remote

Mid Level

$55K/yr - $89K/yr

3+ years exp

Blue Cross NC is seeking an Account Implementation Analyst to lead the delivery of custom benefits for large employer groups. This role involves managing the post-sale implementation of accounts, ensuring smooth integration of benefits and administrative services, and collaborating with internal teams to enhance client experiences.

Financial ServicesHealth InsuranceInsurance

Comp. & Benefits

Responsibilities

Lead and manage all aspects of the post-sale implementation activity of custom accounts

Work with the appropriate field staff and external parties (consultants, group/benefit administrators, systems experts, personnel from other plans, health care providers, vendors, etc.) personnel to lead and facilitate the implementation of benefits, eligibility, and administrative services to ensure timely and accurate implementation. This includes the design and execution of an internal implementation strategy

Analyze, enter and process custom benefit requests for post sales account implementation efforts

Identify, evaluate and resolve complex implementation issues and collaborates closely with various levels of employees including senior management

Lead and coordinate meetings with internal staff and external parties in identifying current and emerging implementation issues and in determining and evaluating potential solutions to these issues

Identify and assess barriers, lead and facilitate cross-functional workgroups, negotiate through technical and operational issues, develop action plans and communicate key implementation messages to all necessary audiences

Track and manage implementation issues in order to lead overall improvement initiatives

Meet department goals and objectives and provides efficient and quality service to custom accounts

Qualification

Requirements AnalysisSolutions DevelopmentSystems AnalysisApplication TroubleshootingEnd User SupportInformation Technology (IT) SystemsTechnical KnowledgeTechnical SolutionsSystems DevelopmentSystems Management