Addus HomeCare · 4 days ago
HCHB Support Representative
Frisco, TX
Full-time
Hybrid
Entry, Mid Level
2+ years expAddus HomeCare is seeking an HCHB Support Representative who will be responsible for handling software support calls and tickets for various branches. The role includes managing a service desk ticket queue, assisting in training during acquisition integration projects, and providing solutions to software errors.
Hospital & Health Care
Responsibilities
Managing a service desk (ServiceNow) ticket queue which includes triaging incoming requests, managing escalations to Addus team members, building out new worker login profiles, device buildout, user errors, and assisting branches in clearing claims or preventing ineligible claims
Consult with HCHB’s Customer Experience team as needed to provide solutions to HCHB errors
Submit and follow up on HCHB Support Tickets
Assist in project tasks related to new agency acquisitions
Communicate with branches via phone, email, and live chat in a timely fashion to identify and resolve reported issues
Identifying trending issues and providing thorough research and documentation of findings
Effectively provide consultation and education on the appropriate use of all products within the HCHB Suite
Ability to take assigned projects to successful completion
The role may also include training staff during HCHB rollouts, assisting in HCHB quarterly release testing, assist in audit reviews, and develop and conduct training programs to support team members on HCHB applications
Qualification
Required
High school diploma or GED equivalent, some college preferred
No less than 2 years of recent HCHB software experience
Excellent written and oral communication skills
Excellent customer service skills
Computer proficiency required: including intermediate level knowledge in Microsoft Suite
Ability to analyze and interpret situations to complete tasks or duties assigned
Detail oriented, strong organizational skills
Team players who are passionate about their work and will actively contribute to a positive and collaborative environment
Quick learners with strong problem solving and creative thinking abilities
Driven individuals who remain engaged in their own professional growth
Heavy travel (varies and may exceed 50%) is required during acquisition phases
Some travel may be required on weekends or evenings
Benefits
Medical, Dental and Vision Benefits
Continued Education
PTO Plan
Retirement Planning
Life Insurance
Employee discounts
Company
Addus HomeCare
Addus HomeCare is one of the nation's largest and fastest growing providers of personal home care and support services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian Poff
Chief Financial Officer
Brad Bickham
President and Chief Operating Officer
Company data provided by crunchbase