Avient Corporation · 1 day ago
Customer Service Associate
Avon Lake, OH
Full-time
Onsite
Entry Level
$48K/yr - $60K/yr
1+ years expAvient Corporation is an innovator of materials solutions that help customers succeed while enabling a sustainable world. The Customer Service Associate serves as the internal face to the customer, assisting with service requests and ensuring positive customer interactions.
ManufacturingPlastics and Rubber Manufacturing
Responsibilities
Assist Customer Account Representatives with a variety of tasks
Develop and expand customer duties and responsibilities
Establish and maintain positive working relationships with your team, supervisor and customers
Work with customer orders from order entry to delivery and invoicing
Communicate effectively over the phone and electronically
Use a variety of systems to enter and complete transactions
Develop an understanding of our products and services, those of customers and those of our competitors
Meet time management expectations
Key inside contact for specific customer/seller base
Process incoming orders, confirm pricing and availability of product
Advise customers of order status
Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc
Timely and accurate administration of sales orders, customer complaints, material returns and credits
Answer price and availability questions
Respond to customer literature requests for MSDS, Certifications, etc
Follow all applicable ISO procedures
Use system reports and inquiries to drive activities that ensure superior customer service
Maintain customer service related information for customer accounts; customer notes, e-mail, phone, special instructions, etc
Process new customer/update requests
Provide market or account intelligence gained through customer contact
Participate in customer calls and visits with sellers
Proactive communication with product supply reps and shipping department of any order changes customer initiates
Work with seller and PSRs to reduce aged inventory
Qualification
Required
High School Diploma or equivalent required
At least 1 year in a customer service environment required
Preferred
Export experience highly preferred
Company
Avient Corporation
The world is changing in remarkable ways, creating both challenges and opportunities.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.38B2024-09-05Post Ipo Debt· $650M
2022-07-27Post Ipo Debt· $725M
2000-09-08IPO
Leadership Team
Khandpur Ashish
Chairman, CEO, and President
Recent News
2025-11-11
2025-11-07
2025-11-07
Company data provided by crunchbase