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YASSI - Yotta Automated Software Solutions Inc. · 3 weeks ago

Customer Experience Supervisor

Santa Rosa, CA

Full-time

Onsite

Mid, Senior Level

$100K/yr - $130K/yr

4+ years exp

YASSI - Yotta Automated Software Solutions Inc. is seeking a highly experienced and detail-oriented Customer Experience Supervisor to lead their Customer Support team. This role focuses on ensuring client satisfaction, maintaining compliance, and driving operational efficiency across their Vehicle Records and Digital Titling products.

Customer ServiceMobile AppsSecuritySoftware

Responsibilities

Oversee the Customer Support team, providing direct assistance and guidance to clients and support associates during escalated support calls

Provide outstanding customer service, efficiently research vehicle records, and conduct follow-ups to ensure satisfaction and issue resolution

Serve as the Subject Matter Expert (SME) for DMV questions related to Vehicle Records and Digital Titling, obtaining technical information by working with various state agencies

Ensure adherence to compliance standards and facilitate Title Fulfillment Center activities, including Receiving & Shipping Stations, to maintain quality control and process adherence

Monitor and report system issues, identify areas for enhancements, and escalate unresolved system issues to appropriate teams. Proactively seek opportunities to improve efficiencies in daily workflow

Facilitate system training to customers and team members. Collaborate with the Training & Development Specialist on the development of training modules and assessments

Engage with external stakeholders to ensure smooth operations

Configure and set up internal devices to meet operational requirements, and manage phone system updates to maintain seamless communication