Pansophic Learning ยท 1 day ago
Infrastructure Engineer, Voice and Telecom
Cleveland, OH
Full-time
Onsite
Mid Level
$95K/yr - $100K/yrPansophic Learning is seeking a skilled Infrastructure Engineer specializing in Voice and Telecom systems to join their dynamic team. The role involves designing, implementing, and maintaining telecommunications infrastructure, ensuring reliable voice communication, and collaborating with IT teams for seamless integration.
EdTechEducation
Responsibilities
Design, deploy, and maintain voice and telecom infrastructure systems
Manage VoIP and PBX systems to ensure reliable communication
Implement and manage integrations with paging and intercom systems
Troubleshoot voice-related issues
Collaborate with IT teams to integrate voice services with data networks
Implement security standards to protect telecom infrastructure
Plan and execute system upgrades and migrations
Document system configurations and procedures
Provide technical support and training to end-users
Ensure compliance with telecom regulations and standards
Evaluate new technologies to improve voice communication systems
Monitor IT systems and infrastructure for alerts, anomalies, and incidents
Manage and prioritize escalation processes to ensure timely resolution
Analyze and prioritize alerts based on severity and impact
Initiate and manage escalation procedures according to established protocols
Coordinate communication between technical teams and business stakeholders
Maintain and update alerting and monitoring tools and documentation
Analyze incident trends and recommend improvements to reduce recurrence
Coordinate with technical teams to resolve issues promptly
Maintain documentation of incidents, alerts, and escalation actions
Continuously improve alerting and escalation processes
Communicate effectively with stakeholders regarding system status and incidents
Participate in on-call rotations and incident response activities
Ensure compliance with IT policies and standards
Participate in post-incident reviews and report findings
Other duties as assigned
Qualification
Required
Strong knowledge of monitoring and alerting tools
Excellent communication and interpersonal skills
Ability to work under pressure and manage multiple priorities
Familiarity with framework and best practices
Problem-solving mindset with attention to detail
Experience with escalation management and incident response
Ability to document processes clearly and concisely
Willingness to work flexible hours as needed
Ability to analyze data and make informed decisions
Highly organized, able to multi-task, with a high attention to detail and ability to prioritize
Confident, high-energy, self-motivated and a true team player
Accountability and personal organization are essential
Patient and active listener
Ability to pass federal and state criminal background checks (FBI/BCI)
Ability to think independently and contribute to the overall effort without much direction
Proven experience in voice and telecom infrastructure engineering
Strong knowledge of VoIP protocols (SIP, H.323) and PBX systems
Familiarity with network infrastructure and routing protocols
Experience with telecom security best practices
Ability to troubleshoot complex voice network issues
Ability to manage multiple projects and priorities effectively
Preferred
Certifications such as CCNA Voice or equivalent are a plus
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Long-term disability insurance
Short-term disability insurance
10 paid holidays annually
19 days of paid time off for 12-month roles
Company
Pansophic Learning
A for-profit charter management organization with schools in the United States, Switzerland, and the United Kingdom.
Founded in 2014
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Eric Waller
Chief Technology Officer
Maria Szalay
Chief Operating Officer
Recent News
2025-05-10
Company data provided by crunchbase