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Washington State Department of Social and Health Services · 1 day ago

DSHS ESA Public Benefits Specialist 5

Federal Way, WA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Washington State Department of Social and Health Services is seeking a Public Benefits Specialist Supervisor to join their Economic Services Administration team in Federal Way, WA. This role involves supervising Public Benefits Specialists, ensuring quality control and payment accuracy, and building partnerships for effective service delivery.

GovernmentHealth CareSocial Assistance

Responsibilities

Supervises a unit of Public Benefits Specialists 1-4 who gather information and determine client eligibility for public assistance programs

Conducts or arranges for timely technical and professional training for staff, including the agency’s Public Benefits Specialist Training for new staff

Conducts regular and productive unit and 1:1 meeting with staff

Explains policies, rules, procedures and agency goals and performance information to unit staff

Analyzing, monitoring and assigning unit tasks, workload, and performance standards to ensure smooth flow of work

Completing employee performance appraisals and annual performance evaluations to review

Assist customers with the process of applying for Apple Healthcare by entering information into the Health Plan Finder (HPF) system on behalf of clients

Administering and adhering to provisions in the collective bargaining agreement and personnel rules

Analyzing agency policy and practices and collaborating with other supervisors/management to develop, modify, or improve local policies and procedures

Effectively manage and maintain partnership relations with community partners

Qualification

Public assistance programsPerformance data analysisHealth Plan Finder (HPF)Supervisory experienceCommunity partnership managementTrainingDevelopmentEffective communicationTeam collaboration

Required

One year of experience as a Public Benefits Specialist 3 or 4

Bachelor's degree and three years of experience examining/processing medical insurance or rehabilitation claims, unemployment insurance claims, or a job providing staff support in public assistance eligibility determination, or in a job analyzing, verifying, and evaluating financial data and information

Three years of out-of-state experience, conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs will be considered toward experience

Ability to build effective working relationships with assigned subordinate lead workers, administration officials, management team, service staff, partner agencies, contract providers, and the public

Ability to analyze and evaluate performance data, identify trends, create reports, to communicate findings and issues to stakeholders

Maintain working knowledge of eligibility for all public assistance programs

Ability to assist others in interpretation and analysis of data

Passing a criminal background check is required for this position