Apply on Employer Site

Moody's Corporation · 1 day ago

Technical Support Analyst

Charlotte, NC

Full-time

Hybrid

Mid, Senior Level

$59K/yr - $86K/yr

5+ years exp

Moody's Corporation is a global leader in ratings and integrated risk assessment, striving to create an inclusive environment. They are seeking a Technical Support Analyst to provide technical services to internal customers, ensuring effective resolution of reported problems and enhancing the end-user experience.

Financial Services

H1B Sponsor Likely

Responsibilities

Provide technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems within specified service level agreements, ensuring company values are demonstrated in all day-to-day activities

End-User Support & Troubleshooting (60%): Provide primary technical support for Moody's associates, addressing issues related to hardware (workstations, printers, mobile devices), software (Microsoft Products, MacOS, VPN, proprietary applications), and office equipment to ensure business continuity

Incident & Asset Management (20%): Manage the full lifecycle of support issues, ensuring all phases—from installation and upgrades to configuration and resolution—are properly coordinated, monitored, and tracked. Fulfill hardware and software service requests

Reporting & Process Improvement (20%): Analyze support data to identify trends and perform root-cause analysis on significant problems. Report on findings and implement preventative measures to reduce recurring issues and provide feedback to leadership on service improvement opportunities

Qualification

Technical TroubleshootingCustomer ServiceProblem SolvingIT Service ManagementMCSE certificationRelationship Management5+ years support experienceCommunication

Required

5+ years of experience working in Server, Desktop, and/or Help Desk support is required

Technical Troubleshooting: Required are strong skills in configuring, installing, supporting, and troubleshooting client workstations, printers, mobile devices, and AV equipment, with expertise in Microsoft Products, MacOS, and VPN software

Customer Service: Required is a customer-centric approach to providing technical assistance to both local and remote associates, ensuring a positive end-user experience

Problem Solving: Required is the ability to identify, prioritize, and resolve reported problems within service level agreements, including conducting root-cause analysis to prevent recurring issues

Communication & Relationship Management: Required is the ability to develop strong relationships with end-users and stakeholders, providing timely follow-up and clear communication on all support issues

Preferred

IT Service Management: Desired is a working knowledge of ITIL® frameworks and best practices

Bachelor's degree is preferred

MCSE certification is highly desirable

Benefits

Medical

Dental

Vision

Parental leave

Paid time off

A 401(k) plan with employee and company contribution opportunities

Life

Disability

Accident insurance

A discounted employee stock purchase plan

Tuition reimbursement

Company

Moody's Corporation

Glassdoor3.8

In a world shaped by increasingly interconnected risks, Moody’s helps customers develop a holistic view of these risks to advance their business and act decisively.

Founded in 1970

New York, New York, US

10001+ employees

http://www.moodys.com

H1B Sponsorship

Moody's Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (121)

2024 (120)

2023 (88)

2022 (112)

2021 (92)

2020 (64)