Hudson IT and Manpower · 2 days ago
ServiceNow Business Analyst
Chandler, Arizona, United States
Full-time
Onsite
Senior Level
5+ years expHudson IT and Manpower is seeking an experienced ServiceNow Business Analyst to bridge business stakeholders and technical teams. This role focuses on gathering requirements, optimizing processes, and supporting ServiceNow implementations aligned with business objectives and ITIL best practices.
Human Resources
No H1B
Responsibilities
Gather, analyze, and document business requirements for ServiceNow modules including ITSM, ITOM, CSM, and CMDB
Translate business needs into clear functional and technical requirements
Analyze current business processes and recommend ServiceNow-based improvements
Collaborate with developers and architects to design effective solutions
Create user stories, use cases, workflows, and process documentation
Support configuration of forms, workflows, reports, and dashboards
Coordinate and support User Acceptance Testing (UAT)
Ensure solutions meet business expectations prior to deployment
Communicate project status, risks, and timelines with stakeholders
Support change management for upgrades and enhancements
Provide end-user training and post-implementation support
Identify opportunities to optimize ServiceNow processes and features
Qualification
Required
5+ years as a ServiceNow Business Analyst
3+ years focused on ServiceNow implementations and automation
Strong understanding of ITSM, ITOM, CSM, and CMDB
Solid knowledge of ITIL frameworks and process mapping
Expertise in requirement gathering, process modeling, and documentation
Strong communication, facilitation, and stakeholder management skills
ServiceNow Certified System Administrator (CSA)
Preferred
Experience in Agile/Scrum environments
Knowledge of ServiceNow integrations (REST/SOAP)
Familiarity with CSM, Flow Designer, Virtual Agent, and Performance Analytics
Exposure to data migration and cloud platforms (AWS, Azure)
Company
Hudson IT and Manpower
The Hudson Group comprises of: HudsonIT Consultancy Ltd – a dynamic Software Solutions and IT Staffing firm in United States and Hudson Manpower Inc – specializing in offering comprehensive recruitment services for technical industries worldwide, ensuring quality hires for various sectors.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase