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National Student Clearinghouse · 2 days ago

Account Manager II (Postsecondary Data Partnerships)

Herndon, VA

Full-time

Hybrid

Mid Level

$72K/yr - $90K/yr

3+ years exp

The National Student Clearinghouse is a leading provider of higher education data and services, and they are seeking an Account Manager for their Postsecondary Data Partnership. This role involves engaging with educational organizations to support their use of data analytics tools aimed at improving student outcomes, while also acting as a point of contact for client needs and feedback.

Education

No H1B

Responsibilities

Demonstrate the Clearinghouse's core competencies: Customer Focus, Optimizes Work Processes, Collaborates, Communicates Effectively, and Be Open and Authentic

Use a structured tracking approach from opportunity planning and contracting through to data submission and usage of PDP insights

Demonstrate proficiency in questioning, recording and resolving client needs and concerns

Elicit customer feedback to determine satisfaction and any necessary response actions

Accurately and consistently record activities within Salesforce or other platforms as required

Participate in major national and regional higher education industry themed conferences as appropriate

Work with Manager to build territory, account, and opportunity plans to focus activities based on the mission and product priorities for PDP Program

Work with teams that impact customer journey to identify opportunities to better serve accounts and user satisfaction. Raise issues as necessary and track issue closure

Contribute to the successful on time, on budget and in scope delivery of business initiatives

Contribute to development and tracking of KPIs

Work with Manager and Product Operations to ensure shared objectives are met in serving a client

Complete work with minimal supervision

Use a disciplined approach to prepare, set meeting objectives, dialog, handle/record objections, and follow-up

Deal effectively with conflict, reach agreement without damaging relationships and find win-win solutions

Bring energy, curiosity, and conviction to conversations

Effective in a wide range of settings, from one-on-one meetings to group presentations

Craft questions that convey expertise, elicit information, and drive deeper discussions to ensure needs and ideas are explored fully

Use persuasive techniques to overcome objections and demonstrate aligned values

Regularly elicit feedback and confirm agreements or need for further clarity

Demonstrate openness to new perspectives and ideas

Build trust with internal and external stakeholders by demonstrating consistency between words and actions

Qualification

Data analyticsSalesforceHigher education experienceMicrosoft Office SuiteCustomer relationship managementCommunication skillsProblem-solving skillsTeam collaborationAdaptabilityConflict resolution

Required

Bachelors degree. A combination of education and experience including military service will also be considered

3 years of professional experience in the education industry

Experience working in, consulting with, or selling into educational institutions and/or educational organizations focused on measuring or improving student success

Experience with balancing competing considerations regarding data sensitivity

Proven track-record of developing positive relationships with internal and external stakeholders

Professional familiarity with data and its usage relative to Higher Education

Proficiency with Microsoft Office Suite

Willingness to learn new applications

Must live within a commutable distance to Herndon, VA or in one of the Clearinghouse's approved States for hiring purposes

Must be currently authorized to work in the United States on a full-time basis

Must be at least 18 years old

Preferred

Master's degree in Higher Education, Public Policy, or a related field in Social Sciences

Professional knowledge of and/or experience with PDP

Previous experience and proficiency with Salesforce

Experience with large databases and data warehouse

Benefits

Comprehensive medical, dental, and vision insurance

Life and disability insurance benefits

Health care, dependent care, and limited purpose flexible spending accounts

Health savings account with annual employer contributions of $300 for employees and $600 for employees who are enrolled with their spouse and/or dependents

Voluntary supplemental health plans for Accident and Hospital Indemnity coverage

Infertility coverage

401k matching contribution program

Competitive paid leave program consisting of vacation, sick, and personal time

Paid holidays

Up to 3 weeks of paid parental leave during a 12-month period

Up to 5 days of paid military leave per calendar year

Accrue up to 13 days of vacation and up to 10 days of sick time per year

Use up to 32 hours of accrued sick time as personal time

Observes at least 15 paid holidays per year

Reimbursed for basic wholesale company and roadside assistance memberships

Buy back on portions of unused accrued vacation based on tenure and certain other qualifications