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FirstService Residential · 1 day ago

Regional Director

Summerville, SC

Full-time

Onsite

Lead/Staff, Director/Executive

$120K/yr - $120K/yr

5+ years exp

FirstService Residential is a company focused on property management services, and they are seeking a Regional Director to manage client relationships and lead a team of community managers. The role emphasizes exceptional customer service, strategic relationship management, and team development to ensure long-term client retention and profitability.

Property ManagementReal Estate

Responsibilities

Works alongside the leadership team to devise client relationship management plans and relationship building activities based on the classification and importance of each client

Executes on relationship management activities to identify client issues and opportunities and develops detailed action plans to improve the property and client relationship, with special attention on high risk accounts

Models company culture, values and brand promise to foster and strengthen client relationships

Acts as a brand ambassador by communicating and demonstrating the value and benefits of our products and services

Builds strong relationships with board members who provide leadership to the communities managed by acting as a trusted advisor, bringing key insights and solutions to specific situations and following through on commitments with honesty and transparency

Work through, influence and understand the financial and operational goals and objectives for each client including but not limited to: developer transition, capital improvement projects, financial challenges, board goals and objectives

Takes ownership of controllable key performance indicators for their book of business: e.g. customer experience, client retention, growth, profitability, manager turnover

Is accountable for managing FirstService client contracts and obtaining timely renewals

Responsible for maintaining growth and profitability of each account through the addition of new products and services based on client needs and pricing

Attracts, develops and retains a diverse team of managers knowledgeable and capable of meeting the property management needs of each client. Supports the onboarding of new community managers

Provides ongoing support with training, coaching and developing career paths for associates that desire growth opportunities

Regularly influences and mentors community managers and their teams and communicates the importance of having a positive attitude, demonstrating professionalism and maintaining a strong work ethic

Holds self and managers accountable for completing property management tasks and activities in alignment with standard operating procedures, and owning issues and solving problems in collaboration with other departments to deliver measurable business results

Qualification

Property management experienceCCAMCAI certificationRelationship managementBachelor’s degreeOperations managementAccount managementMicrosoft Office proficiencyCritical thinkingProblem solving

Required

Bachelor's degree in business or related field from an accredited college or university

Valid state driver's license and state-mandated vehicle insurance

Critical thinking, problem solving, judgement and decision-making abilities are necessary

Proficiency in computer programs like Microsoft Office, Outlook and Windows required

Ability to work with sensitive and/or confidential information

Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs

Must also be able to climb several flights of stairs if necessary

Must be able to sit and stand for extended periods of time

Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business

Must have finger dexterity for typing/using a keyboard

Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property

Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates

Capable of working extended hours, to include evenings, weekends and holidays as necessary

This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting

Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills

Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays

Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances

For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns

Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties