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Bath & Body Works · 1 day ago

Sr Analyst, OMS

Columbus, OH

Full-time

Onsite

Senior Level, Lead/Staff

$107K/yr - $159K/yr

10+ years exp

Bath & Body Works is committed to creating a culture of belonging and exceptional experiences for customers. The Sr Analyst, OMS will lead and optimize the Manhattan Active Omni Order Management System, ensuring it meets business and customer needs through operational support, functional analysis, and collaboration with various teams.

BeautyConsumer GoodsPersonal Care and HygieneRetailShopping

No H1B

Responsibilities

Lead ongoing Manhattan Active Omni project implementation

Monitor and handle daily OMS processes, including order orchestration, allocation, fulfillment, and returns

Identify and resolve OMS-related incidents and integration issues, coordinating with technical teams when necessary

Track, document, and analyze recurring issues to identify root causes and propose solutions

Analyze and document OMS configurations, workflows, and business rules to ensure they align with operational needs

Capture and document requirements for new features, changes, and enhancements

Perform impact analysis for system changes to assess downstream effects on order flow and integrations

Develop and implement test cases for OMS enhancements, configurations, and integrations (UAT, regression, smoke testing) and collaborate with QA teams to ensure test coverage meets requirements

Support go-live activities, including deployment validation and post-implementation monitoring

Partner with teams (ecommerce, stores, supply chain, customer service) to understand needs and translate them into system requirements

As technical lead, you are aware of all activities with in and outside of your team to identify dependencies, risks, issues, and execution to ensure delivery is on-time and with quality

Qualification

Manhattan Active OmniEcommerce OMS processesApplication interfacesCloud platformsAPI toolsIssue tracking toolsProject management toolsEnd-user trainingTest scenariosFunctional requirementsLeadership skillsCommunication skills

Required

10+ years experience with ecommerce Order Management platforms

3-5 years experience with ecommerce Order Management platforms

Advanced understanding of ecommerce OMS processes, functionalities, and end-to-end order lifecycle with data mappings, configurations, validations and application support

Expert in application interfaces for order capture, order fulfillment and management, order tracking, and customer interactions

Proficient in conveying technical processes to various levels within the organization

Awareness of different fulfillment channels, supply chain and omni channel customer experiences

Experience leading testing processes, writing test scenarios and scripts, and validating functional requirements to provide end-user training and documentation around order management processes

Understanding of cloud platforms and able to use APIs for data exchange between applications, with general usage of API tools, like Postman

Experience working with issue tracking and project management tools, such as JIRA, Confluence, SharePoint

End-to-end implementation experience with an Order Management platform

Bachelors degree or equivalent experience

Preferred

Manhattan Active Omni preferred

Knowledge of SCI reporting, technical understanding of cloud implementation projects, and experience with production rollout and support is preferred

Benefits

Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.

401k with company match and Associate Stock Purchase with discount

No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)

Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.

Tuition reimbursement and scholarship opportunities for post-secondary education programs

40% merchandise discount and gratis that encourages you to come back to your senses!