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Walgreens · 3 days ago

Senior Manager, Technology

Deerfield, IL

Full-time

Hybrid

Senior Level

$136K/yr - $231K/yr

6+ years exp

Walgreens is a leading retail pharmacy and health services company serving nearly 9 million customers daily. The Senior Manager of Technology provides technical leadership for the Payment Systems domain, ensuring the stability and performance of a complex commerce platform while managing vendor relationships and overseeing a lean internal team.

Consumer GoodsHealth CarePharmaceuticalRetail

H1B Sponsor Likely

Responsibilities

Manages efforts of others in the achievement of the strategic and operational objectives for the specified area of responsibility. Leads the specified area of responsibility to ensure performance standards are conducive to company standards and all goals and objectives are met in a timely and organized fashion

Shares information cross-functionally to improve workflow processes. Interacts with direct reports and peers in management / customers / vendors to share information and improve cross-departmental processes

Manages problems and issues pro-actively, including timely resolution and the identification of remediation opportunities. Identifies and resolve systemic issues to prevent them from repeating

Oversees the development of technical/business approaches and new or enhanced technical tools. Defines and implements consistent key IT key performance indicators in order to enhance the operational focus of the IT department

Manages the vendor relationship including determining in scope and out of scope work, working through any interpretation of contract terms and monitoring/reviewing SLA adherence. Performs deep dive research on missed SLAs Partners with the vendor to drive continuous improvement resulting in improved service and/or lower cost

Ensures delivery against agreed upon SLAs and overall service delivery of operational activities. Reviews and approves any request prioritizations

Understands short and long-term goals and objectives and recommend technical solutions and services

Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies

Responsible for executing on functional and business goals for the group. Anticipates process-centric, people- centric, and operations-centric ideas, issues and opportunities to move the business forward

May develop budget for functional area. Manages budget to plan and is responsible for meeting/delivering against budgetary goals and objectives

Researches and recommends new and emerging technologies and services within set budget that will enhance Company's overall business performance

Makes recommendations for specified area of responsibility regarding the operating plans for specified area of responsibility, then, based on prevailing conditions may realign the daily operations of assigned area

Influences individuals within and outside the IT department. Prepares and presents reports to all levels of leadership and staff

Stays abreast of industry leading best practices and brings them to the attention of the leadership team for innovative application. Develops and leverages partnerships (and relationships) with internal and external stakeholders to meet business needs

Oversees and manages managers, and individual contributors. Allocates available resources to meet operating objectives. Ensures the ongoing training and development of direct reports. Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace

Qualification

Vendor managementSystem designTechnical leadershipFinancial decision-makingCross-functional team leadershipRelationship buildingProblem-solvingCommunication skillsMentoring

Required

Bachelor's degree and at least 6 years of experience in IT, Engineering, Accounting, Finance, Consulting, Strategy, Project/Program Management and/or Analytics OR a High School diploma/GED and at least 9 years of experience in IT, Accounting, Finance, Consulting, Strategy, Technical Project/Program Management and/or Analytics

Experience establishing & maintaining relationships with individuals at all levels of the organization, including the executive level

Experience with vendor and vendor contract management, including SLA review

Experience diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems

Experience leading cross-functional teams

At least 2 years of experience contributing to financial decisions in the workplace

At least 3 years of direct leadership, indirect leadership and/or cross-functional team leadership

Willing to travel up to/at least 10% of the time for business purposes (within state and out of state)

Preferred

Bachelor's degree and at least 7 years of experience in IT, Accounting, Finance, Consulting, Strategy and/or Analytics OR a High School diploma/GED and at least 10 years of experience in IT, Accounting, Finance, Consulting, Strategy and/or Analytics

Bachelor's degree in Information Technology, Computer Science, Mathematics or similar

Master's degree OR MBA

Experience in a technical lead, senior engineering lead, or architecture-focused leadership role, with responsibility for reviewing and influencing system design and technical decisions (hands-on coding not required)

Experience supporting complex, highly integrated enterprise platforms, ideally in transaction-heavy or mission-critical domains such as payments or commerce

Demonstrated ability to engage in architecture- and design-level technical discussions, explain system behavior and tradeoffs, and challenge vendor-provided solutions when appropriate

Experience operating in vendor-led development environments, including oversight of third-party teams, review of technical designs, and accountability for platform stability, scalability, and cost

Company

Walgreens

Glassdoor3.1

Walgreens is a pharmacy, health, and wellness service center that offers trained infusion nurses and pharmacists to treat patients. It is a sub-organization of Walgreens Boots Alliance.

Founded in 1901

Deerfield, Illinois, USA

10001+ employees

https://www.walgreens.com

H1B Sponsorship

Walgreens has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2022 (1)