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Victory Live · 3 months ago

Lead IT Engineer

Atlanta, GA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Victory Live is a private equity backed technology company focused on the live event ticketing industry. They are seeking a Lead IT Engineer to manage their IT infrastructure and operations, ensuring systems are secure and efficient while providing technical support to employees.

ConsultingEventsInformation ServicesManagement Consulting

H1B Sponsor Likely

Responsibilities

Manage and support the organization’s IT systems across both Mac and Windows environments

Oversee the maintenance, configuration, and reliable operation of computer systems, servers, and networking infrastructure

Ensure systems are up-to-date with security patches and software updates

Administer Okta for Single Sign-On (SSO) and Multi-Factor Authentication (MFA), ensuring secure access to applications and systems

Manage user provisioning, de-provisioning, and role-based access control across the organization

Integrate new applications and services with Okta to streamline authentication processes

Administer Google Workspace (Gmail, Calendar, Drive, etc.), ensuring smooth operation and troubleshooting issues as they arise

Manage user accounts, groups, email security, and data retention policies within Google Workspace

Provide user support and training for Google Workspace applications

Oversee domain management, including DNS, domain registration, SSL certificates, and network configurations for IT software products

Ensure efficient management of internal and external domain-related services

Manage office IT operations, including setup and maintenance of workstations, printers, telecommunication systems, and other office equipment

Oversee network infrastructure for office locations, ensuring secure and stable connections for all users

Work with vendors to source, install, and maintain IT hardware and software for office environments

Provide technical support for on-site and remote employees, resolving IT-related issues in a timely manner

Manage and maintain an IT ticketing system, tracking and resolving issues related to hardware, software, networking, and accounts

Provide training and guidance to employees on IT policies and best practices

Ensure that IT systems meet security and compliance standards, particularly regarding data privacy, encryption, and user access controls

Implement and monitor security protocols, including antivirus and endpoint protection, to prevent cyber threats

Collaborate with the security team to ensure best practices are followed for data protection and risk management

Manage relationships with IT vendors and service providers, ensuring cost-effective procurement and timely service delivery

Assist in preparing and managing the IT budget, including expenses for hardware, software, and services

Monitor contracts and licenses, ensuring timely renewals and compliance with vendor agreements

Qualification

OktaGoogle WorkspaceMacWindows OSDomain managementNetworking fundamentalsMicrosoft 365Leadership skillsProject managementCommunication skills

Required

Strong knowledge of both Mac and Windows operating systems, including deployment, configuration, and troubleshooting

Experience with Okta for identity and access management, SSO, and MFA

Expertise in managing Google Workspace (formerly G Suite), particularly Gmail, Calendar, and Drive

Expertise in managing Microsoft 365, particularly Outlook, Teams, OneDrive, and SharePoint

Familiarity with domain management (DNS, SSL certificates) and networking fundamentals (TCP/IP, VPNs, firewalls)

Understanding of office IT equipment, networking infrastructure, and basic system administration

10+ years of experience in IT support and systems management

Experience managing both on-site and remote IT environments

Experience provisioning both Windows and MacOS machines

Proven experience managing user accounts, security settings, and workflows in Google Workspace and Okta

Experience in office IT setup, maintenance, and troubleshooting

Strong organizational and leadership skills, with the ability to manage small IT teams or vendors

Excellent project management skills, with the ability to oversee IT initiatives and ensure they align with business goals

Proven ability to manage IT support operations, ensuring that user issues are resolved in a timely and efficient manner

Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users

Strong interpersonal skills, with the ability to interact with employees at all levels of the organization

Preferred

Experience with Jump Cloud is a plus

Bachelor's degree in information technology, Computer Science, or related field (preferred)

Company

Victory Live

Victory Live is a platform for managing events and selling tickets.

Founded in 2021

Atlanta, Georgia, USA

51-200 employees

https://www.victorylive.com

H1B Sponsorship

Victory Live has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)