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HPC Industrial powered by Clean Harbors · 1 day ago

Retail Business Development Manager

Norwell, MA, United States

Full-time

Onsite

Senior Level

5+ years exp

Clean Harbors is seeking a Retail Business Development Manager to join their Corporate Account Environmental Sales team. This role focuses on prospecting and building relationships with major retail accounts to drive measurable growth and ensure Clean Harbors becomes an indispensable partner for retail customers.

Environmental Services

Responsibilities

Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes, and consistently acting in a safe manner

Leverage professional networks, current client relationships, and prospect leads to develop new business opportunities, expand revenue, and cross-sell all Clean Harbors/Safety-Kleen solutions

Build and advance solid, trusted relationships with major key clients; map client organizations, identify decision-makers, and understand varying buyer motivations

Develop a complete understanding of a retail customer’s needs, market drivers, and competitive forces; ensure appropriate service/product delivery, pricing, and alignment with mutual goals

Use insight-driven, consultative selling to coach customer stakeholders and build consensus for Clean Harbors/Safety-Kleen solutions across multiple lines of business

Serve as the primary liaison between key customer stakeholders and internal teams to ensure smooth execution and alignment

Negotiate contracts, establish performance timelines, and deliver predictable, measurable results

Plan and manage internal budgets while overseeing external account budgets to optimize profitability

Prepare and present account reports, quarterly initiatives, and strategic updates; utilize executive presence to influence decisions and drive bias-to-action

Proactively resolve key customer issues and complaints, ensuring a consistently high level of service

Analyze customer data, working cross-functionally to generate actionable insights and strengthen customer relationship management

Deepen existing business relationships by identifying cross-sell and up-sell opportunities across all lines of business, monitoring contractual obligations, and following up with service delivery teams to continually improve customer satisfaction

Understand account profitability, value, and growth potential to inform strategy, maximize revenue, increase market share, and maintain Clean Harbors/Safety-Kleen as the provider of choice

Qualification

Retail experienceBusiness development strategiesNegotiation skillsCRM softwareMicrosoft Office SuiteAnalytical skillsStrategic sellingInterpersonal skillsCommunication skillsProject management

Required

Bachelor's Degree with a preference toward those in Sales, Marketing, Business, or related fields

Minimum 5 years relevant Retail experience, as high level “C” sales development and management or combination of relevant experience in the industry

Verifiable successful track record of multi-million-dollar annual quota attainment

Proven track record of developing and executing business development strategies; target customer selection, sales processes, account development and multi-tiered relationship building

A producer with a demonstrated track record of identifying, creating, and closing deals, and ultimately building a business

Demonstrated tact, discretion, and sound business judgment

Senior-level experience in overseeing multiple states, locals, and customers in the industry; in-depth understanding of industry drivers

Ability to influence and cultivate strong internal relationships and develop sales support resources

Strong negotiation and persuasion skills, with ability follow-through on client contracts

An enthusiastic and polished people-person exceptional interpersonal skills; demonstrated ability to navigate complexity and ambiguity

Tireless, high-energy professional with a bold and innovative flair

Strong executive presence, polish, and political savvy with mature commercial acumen

A strategic thinker with excellent verbal and written communication skills; listener and presenter able to communicate effectively (both written and verbal) and influence all C suite buyers

Strong computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills

Self-starter and autonomous goal achiever that brings cross-functional teams together to deliver profitable revenue results

Strategic and Conceptual selling expert

Adept analytical skills and project planning/management experience

Comfortability working in a matrixed environment

Ability to travel 30-50%

Preferred

Proficient background resolving customer issues within RCRA, DOT, CERCLA, Environmental Remediation, Emergency Response, Industrial High-Pressure Cleaning applications preferred