Crane Worldwide Logistics · 2 weeks ago
Support Analyst, WMS - Weekend Shift
Houston, Texas, United States
Full-time
Onsite
Mid Level
4+ years expCrane Worldwide Logistics is a leader in logistics, and they are seeking a Support Analyst for their Weekend Shift. The role involves diagnosing issues with shipping automation software, providing solutions, and ensuring support SLAs are met for various levels of issues.
Freight ServiceLogisticsSupply Chain ManagementTransportation
Responsibilities
Works with users of shipping automation software to diagnose issues and provide solutions
Troubleshoots issues, develops and demonstrates solutions and provides on-the-spot training
Escalates more complex issues to subject matter experts as needed
Identifies common problems and documents best practices
Provides incident management
Provides basic user training as needed
Ensures support SLAs are met for Level 1 to Level 3 issues
Acts as systems expert for enterprise application systems
Other duties as assigned
Qualification
Required
4 years of IT experience of which 2 years minimum should be in Application Production Support/Maintenance
Demonstrated successful client service experience with the ability to manage moderate to complex client issues with calm, comfort, and ease
Strong troubleshooting and support skills, including the ability to creatively utilize all available resources to satisfy client
Ability to take ownership of moderate issues/assignments and follow through to completion
Demonstrates aptitude to prioritize and handle multiple issues simultaneously
Effective oral and written communication skills
Strong analytical skills - Strong attention to detail and accuracy
Ability to work independently in a dynamic paced logistics/forwarding environment
Ability to function and contribute in team environment
Effective time management and project management skills
Must be willing to work flexible hours
Preferred
Familiarity with shipping automation software, the transportation industry, or custom brokerage is a plus
Knowledge of Java tools, iReport tools and SQL Scripting
Professional certification may be required in some cases
Benefits
136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
Excellent Medical, Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Referral Bonuses
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
Potential to earn a quarterly bonus
Company
Crane Worldwide Logistics
Crane Worldwide Logistics is a supply chain company that provides individual solutions to address its client's logistics challenges.
1001-5000 employees
H1B Sponsorship
Crane Worldwide Logistics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (3)
2023 (3)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Dylan Ross
CFO
Jared Noynaert
VP Engineering
Recent News
2025-11-23
2025-08-14
Business Wire India
2025-05-17
Company data provided by crunchbase