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GE HealthCare · 1 day ago

Client Service Technician II

New York, United States

Full-time

Onsite

Entry, Mid Level

$76K/yr - $114K/yr

2+ years exp

GE HealthCare is a leading global medical technology and digital solutions innovator. The Client Service Technician II is responsible for meeting the daily service repair needs of designated Imaging, LCS, and Biomed equipment, driving customer satisfaction through service excellence.

AppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Troubleshoot, install, maintain, and service repair needs on designated equipment

Evaluate progressively complex, customer biomedical equipment issues and implement appropriate repairs

First look on at least one imaging or LCS modality

Perform on-time and accurate planned maintenance (PM), Field Modification Instruction, and safety/environmental inspections

Own customer issues from dispatch or identification of issue to resolution

Maintain daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction

Focus on customer needs and satisfaction, continuously building on and enhancing relationships with customers to become a perceived partner in their business who is able to recommend value-added services that will help the customer run their business more efficiently

Maintain daily communications with customers without direction

Follow as well as guide others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation

Engage with other team members (including Remote Technical Engineers and Zone Service Engineers) to ensure they are aware of the status of all issues at all times for their designated customers

Effectively communicate and partner with teammates and colleagues

Understand and communicate business goals and objectives to the broader GE team servicing

Keep up to date on administrative responsibilities (e.g., maintaining customer service logs and internal service records in a timely manner, ordering repair parts, managing cycle times)

Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner

Identify potential sales leads and participate in sales opportunities (e.g., contract renewals, assist with promoting and implementing of revenue programs)

Keep up to date with competitor information and market trends

Identify business opportunities for the organization

May include basic/refresher application training of clinical staff on designated equipment

Qualification

Electrical EngineeringBiomedical EngineeringMechanical EngineeringTroubleshootingCustomer ServiceDiagnosing EquipmentWeb ApplicationsCommunication SkillsSales OpportunitiesTeam Collaboration

Required

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing electrical equipment

OR equivalent military education and 2+ years of experience servicing electrical equipment

OR High School Diploma/GED and 4+ years of experience servicing electrical equipment

Experience interfacing with both internal team members and external customers as part of a solution based service process

Strong communication skills with the ability to communicate technical issues to the customer in an easy to understand manner

Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment

Experience troubleshooting and responding to customer concerns

Experience with Web applications and technological programs (e.g., IPad, Iphone Microsoft Office Suite)

Capable of performing special physical requirements (e.g., able to lift, carry, push, pull up to 35 lbs unassisted; and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand for long periods of time; and reach at, above, below shoulder level; and flex/extend neck; and has good hand, finger dexterity and specific vision abilities including color, close vision, distance vision, peripheral vision, depth perception)

Must have and maintain a valid driver's license

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government)

Benefits

Medical

Dental

Vision

Paid time off

A 401(k) plan with employee and company contribution opportunities

Life

Disability

Accident insurance

Tuition reimbursement

Company

GE HealthCare

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GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.

Founded in 1892

Chicago, Illinois, USA

10001+ employees