Jobs via Dice ยท 1 day ago
ServiceNow Business Analyst
Chandler, AZ
Full-time
Onsite
Senior Level
5+ years expDKMRBH Inc. is a company seeking a ServiceNow Business Analyst through Dice. The role involves acting as a liaison between business stakeholders and technical teams to ensure the successful implementation and optimization of ServiceNow solutions, including gathering and documenting business requirements.
Computer Software
Responsibilities
Requirements Gathering & Analysis: Collaborate with business stakeholders to understand their needs and document detailed business requirements for ServiceNow solutions, including ITSM, ITOM, CSM, CMDB, and other ServiceNow modules
Business Process Mapping: Analyze and map existing business processes, identify areas for improvement, and propose streamlined workflows that leverage ServiceNow functionality
Solution Design: Work closely with ServiceNow developers and architects to design solutions that meet business requirements, ensuring the alignment of the ServiceNow platform with business objectives and ITIL best practices
User Stories & Documentation: Develop detailed user stories, process flows, and use cases for ServiceNow configurations, customizations, and integrations
Configuration Support: Assist in the configuration of ServiceNow applications, including setting up business rules, workflows, forms, reports, and dashboards to meet business requirements
Testing & Quality Assurance: Coordinate user acceptance testing (UAT), ensuring that solutions are thoroughly tested and meet business expectations before deployment
Stakeholder Communication: Maintain regular communication with business users and technical teams to ensure alignment on project goals, timelines, and deliverables
Continuous Improvement: Identify opportunities for continuous improvement and optimization of ServiceNow processes and functionalities based on business feedback and performance metrics
Training & Support: Provide training and support to end-users on new or enhanced ServiceNow features, ensuring a smooth transition and adoption of new solutions
Change Management: Help support the change management process for ServiceNow upgrades and enhancements, ensuring proper communication and user readiness for changes
Qualification
Required
Experience: 5+ years of experience as a ServiceNow Business Analyst, with at least 3 years specifically focused on ServiceNow implementations and process automation
ServiceNow Knowledge: Deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and CMDB
Business Analysis Skills: Strong ability to analyze business requirements, model processes, and translate them into technical specifications. Proficiency in creating user stories, workflows, and process documentation
Communication Skills: Excellent verbal and written communication skills, with the ability to effectively collaborate with both business and technical teams. Strong presentation and facilitation skills
Stakeholder Management: Proven ability to work with various stakeholders, including business leaders, IT teams, and external vendors, to gather requirements, manage expectations, and deliver results
Problem-Solving: Strong analytical and problem-solving skills with the ability to address complex business challenges and propose effective solutions
Preferred
ITIL Knowledge: A solid understanding of ITIL frameworks, particularly in the context of ServiceNow, is highly beneficial
Certifications: ServiceNow Certified System Administrator (CSA) or Business Analyst certifications (e.g., CBAP, IIBA) are highly desirable
Company
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Funding
Current Stage
Early StageCompany data provided by crunchbase