US Tech Solutions · 1 month ago
Help Center Support Content & Strategy Program Manager
Boulder, CO
Full-time
Hybrid
Mid Level
$94/hr - $113/hrUS Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. They are seeking a Support Content & Strategy Program Manager to drive end-to-end support readiness for features related to storage management, manage Help Center content, and collaborate cross-functionally for seamless customer experiences.
Information Technology
Responsibilities
Develop, update, and optimize Help Center articles and user-facing documentation related to storage management
Interpret Product Requirements Documents (PRDs) and Business Requirements Documents (BRDs) to build comprehensive support strategies and readiness plans
Design, modify, and implement multi-channel support strategies—including self-help, in-product support, community forums, and one-to-one channels (phone, chat, email)
Partner closely with product, UX, support operations, and engineering to ensure support needs are considered throughout the product lifecycle
Drive project plans, timelines, and deliverables across multiple stakeholders to ensure on-time launches and support preparedness
Identify content or support gaps and lead initiatives to resolve them proactively
Maintain documentation quality, accuracy, and alignment with brand tone and support standards
Monitor performance of support content and strategies, providing insights and recommendations for continuous improvement
Qualification
Required
Experience developing, updating, and optimizing Help Center or user-facing support articles, ensuring clarity, accuracy, and alignment with product changes
Ability to interpret PRDs and BRDs and translate them into actionable support strategies and readiness plans, ensuring all support channels are prepared for feature launches
Proven ability to manage complex, cross-functional projects with multiple dependencies
Strong communication skills to influence and align diverse teams (product, engineering, support, UX)
Experience with Knowledge Management platforms (e.g., Confluence, Zendesk, Salesforce Knowledge)
Familiarity with customer support metrics and feedback loops
Excellent writing and editing skills, especially for user-facing content and support documentation
Experience working within customer support operations or similar environments
Ability to read and interpret PRDs/BRDs and translate them into actionable support strategies
Bachelor's degree
Preferred
Program management
Help Center
PRDs/ BRDs
Customer Support
Salesforce
Company
US Tech Solutions
US Tech Solutions counted among the largest yet the fastest growing staffing firm; all achieved organically.
Founded in 2000
1001-5000 employees
H1B Sponsorship
US Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (13)
2022 (24)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Manoj Agarwal
Chief Executive Officer
Recent News
Kelly Services, Inc.
2025-05-17
GlobeNewswire News Room
2024-12-13
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