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Vacasa · 1 day ago

Local Operations Manager

Glen Arbor, Michigan, United States

Full-time

Hybrid

Mid, Senior Level

$49K/yr - $49K/yr

1+ years exp

Vacasa is a vacation rental company that focuses on creating exceptional experiences for guests through genuine hospitality and a supportive team culture. The Local Operations Manager will lead and develop a team, oversee daily operations of a portfolio of properties, and ensure high standards of guest and homeowner satisfaction.

Property ManagementReal EstateTravel AccommodationsVacation Rental

Responsibilities

Lead and develop a team of employees through effective coaching, mentoring, and performance management

Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals

Oversee daily operations and workflow management of assigned portfolio of properties to optimize team productivity and meet departmental objectives

Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes

Provide cross-coverage for your team and management when necessary

Conduct regular inspections prior to guest and owner arrivals

Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets

Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for

Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency

Support the budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis

Partner and assist your Onboarding team when new units join the portfolio

Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc)

Foster a collaborative work environment that promotes open communication, innovation, and employee engagement

Address team conflicts constructively and in a timely manner as they arise

Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations

Establish and maintain open, collaborative relationships with fellow regional team members and upper management team

Other duties as assigned because every day is different in hospitality!

Qualification

Operational supportTeam leadershipTechnical computer skillsHospitality experienceDependabilityCommunication skillsSelf-motivation

Required

Experience working in hotel, hospitality, vacation or similar industry is highly preferred

1 - 2 years experience working in operational support roles; housekeeping and maintenance highly preferred

Prior experience in supervisory or management level positions in a similar industry is highly preferred

Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices

This role involves frequent travel between worksites, so reliable personal transportation is essential

Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners

Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment

Comfortable talking to people—online or in person—and being able to share information in a way that's clear, thoughtful, and represents the company in a positive way always

Reliable transportation required

Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance