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Deluxe · 1 day ago

Technical Product Analyst I

United States

Full-time

Remote

Entry Level

1+ years exp

Deluxe is a company providing software solutions and services, and they are seeking an entry level Technical Product Analyst I. The role involves providing technical customer service, monitoring support tickets, and ensuring timely resolution of client issues.

Email MarketingFinancial ServicesInformation TechnologyPaymentsSEOSmall and Medium BusinessesWeb Hosting

H1B Sponsor Likely

Responsibilities

Monitors support ticketing system, specifically the application group queue, for incoming support issues

Contributes to the team workload by taking tickets from the application group queue within the defined SLA guidelines

Uses the appropriate Action ID Codes, documents customer interactions, actions taken, current status and next steps throughout the support ticket lifecycle

Keeps stakeholders updated as needed to include customer updates based on follow-up SLA guidelines

Performs to designated utilization goals and achieves a satisfactory evaluation across multiple metrics to include: Follow-Up Compliance, First Call Resolution, Direct Transfer Rate, Over-90 inventory, Mean Time To Resolve

Primary focus is on handling incoming client cases and working to resolution within the defined guidelines for the product supported

Participates in conference calls, meetings, and other collaborative engagements for a variety of purposes primarily focused on client issues or case resolution for assigned cases

Actively seeks out training opportunities to expand product knowledge

Qualification

SQLBasic PC TroubleshootingMicrosoft Office SuiteWindows OSTCP/IP/DNSAntivirusHelp Desk ExperienceDocument CreationNetworkingScripting

Required

1+ year of Help Desk and/or customer service experience

1+ year of scripting experience to include SQL, Progress, Powershell, etc

1+ year of Basic PC Troubleshooting and/or Repair

Document Creation

1+ year of Microsoft Office suite

Must be 18 years of age or older

Preferred

Bachelors or Associates degree in IT or related field

A background in programming

Windows OS

1+ year of Workstation OS- 10,7

1+ year of Server OS

Networking

1+ year of TCP/IP/DNS

Antivirus

1+ year of experience with any of the following Antivirus products: Managed Antivirus, CrowdStrike, Carbon Black

Benefits

Healthcare (Medical, Dental, Vision)

Paid Time Off, Volunteer Time Off, and Holidays

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment, Adoption and Surrogacy Assistance

Tuition Reimbursement

Company

Deluxe

Glassdoor3.1

Deluxe is a finacial services company that provides financial institutions deepen customer relationships through technology solutions.

Founded in 1915

Minneapolis, Minnesota, USA

5001-10000 employees

http://www.deluxe.com

H1B Sponsorship

Deluxe has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (22)

2023 (19)

2022 (9)

2021 (13)

2020 (14)