Twilio · 3 days ago
Staff, Product Manager - AI/ML PLatform - Enterprise AI
United States
Full-time
Remote
Senior Level, Lead/Staff
$152K/yr - $191K/yr
7+ years expTwilio is a company focused on shaping the future of communications through innovative solutions. They are seeking a Staff Product Manager for their AI/ML Platform team to define the product roadmap and lead foundational AI/ML platform capabilities that enhance enterprise AI initiatives.
Enterprise SoftwareMessagingMobile AppsSMSSoftware
Responsibilities
Own the strategy and roadmap of our platform capabilities. Define requirements for the Agent platform, workflow designer, multi-agent architecture, and enterprise platform capabilities. Maintain comprehensive documentation for the framework's APIs, integrations, and best practices
Define and lead the technical requirements for model development, training pipelines, and AI reasoning capabilities that power the long term success of our platform
Understand the needs of internal teams building vertical AI agents (Sales, Support, Operations) and external enterprise customers who will leverage the platform. Design intuitive no/low-code experiences for subject matter experts to create and manage AI agents
Lead the development of cutting-edge AI capabilities across our platform:
Generative AI technologies, large language models (LLMs), Multi-agent systems and LLM evaluation frameworks
Agent observability, Multi-LLM serving and AI gateway infrastructure
MLOps automation for training, serving, and orchestration
AI reasoning engines for complex agentic workflows
ML model garden with models like propensity to buy, wallet size, and churn prediction
AI analytics, sentiment analysis and conversational intelligence
Multi-agent architecture supporting agent-to-agent and AI-to-human conversation transfers
Agent & Workflow Designer for no/low-code agent creation
Enterprise features: RBAC, monitoring, debugging, and analytics
Conversational AI/UI/UX components built on Twilio's PASTE design system
Integration platform for enterprise systems (Salesforce, Zendesk, Slack, etc.)
Data retention policies, OAuth support, and enterprise security features
Enable teams across Sales, Support, and Operations to build sophisticated AI agents using the platform. Provide training, documentation, and evangelization of platform capabilities
Deliver measurable improvements in AI response quality, model performance, and platform reliability. Communicate progress transparently to leadership and stakeholders
Qualification
Required
7+ years in product management at a fast-paced technology company, with 3+ years focused on AI/ML initiatives, ideally building platform or framework products
Deep understanding of NLP, LLMs, and AI platform architecture
Strong technical background with experience in AI/ML model lifecycle management
Experience with enterprise AI platforms, model deployment, and MLOps workflows
Deep Knowledge of API design, SDK development, and developer platform products
Experience building platform-wide requirements including RBAC, security, and compliance
Proficiency with SQL and ability to extract, analyze, and interpret data independently
Bachelor's degree in Computer Science, Engineering, or equivalent experience
Preferred
Experience with AI/ML architecture, AI gateway, and agentic AI systems
Experience with multi-agent systems, agentic AI platforms, or AI orchestration
Knowledge of enterprise AI governance, security, and compliance requirements
Experience with cloud services (AWS, GCP, Azure etc.) and ML frameworks
Understanding of conversational AI, RAG systems, and knowledge retrieval
Knowledge of enterprise UI/UX frameworks and component libraries
Background in building developer tools or no/low-code platforms
Experience with A/B testing methodologies and experimental design
Background in building AI platforms for enterprise customers or internal teams
Benefits
Competitive pay
Generous time off
Ample parental and wellness leave
Healthcare
A retirement savings program
Health care insurance
401(k) retirement account
Paid sick time
Paid personal time off
Paid parental leave
Company
Twilio
Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API.
5001-10000 employees
H1B Sponsorship
Twilio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (215)
2024 (168)
2023 (209)
2022 (369)
2021 (264)
2020 (157)
Funding
Current Stage
Public CompanyTotal Funding
$614.42MKey Investors
Founders Circle CapitalBessemer Venture PartnersUnion Square Ventures
2021-07-28Post Ipo Equity· $378.22M
2017-03-08Post Ipo Equity
2016-08-01Post Ipo Equity
Leadership Team
Khozema Shipchandler
Chief Executive Officer
Aidan Viggiano
Chief Financial Officer
Recent News
2025-12-29
2025-12-24
2025-12-18
Company data provided by crunchbase